Service Manager
Atlas Copco Group, Minneapolis, MN, United States
Your role
Mission
– Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Also provide guidance on customer care and technical issues.
Business Management
Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required.
Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.
Customer Relations
Visit customers and provide advice on service standards and sell service plans, products, and training.
Proactively identify, pursue, and resolve service issues.
Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary.
Communicate with the Service Coordinators to deal with scheduling issues.
Provide reports concerning WIP (work-in-process).
Safety
Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.
Perform other duties as assigned.
Qualifications
5-7 years of directly relevant experience, preferably within the Atlas Copco Group.
High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.
Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
Knowledge of safety practices and procedures and OSHA regulatory compliance required.
Must be proficient in Microsoft Office, including Word and Excel, as well as in SAP applications.
Some travel required.
Must have a valid driver's license.
Benefits
Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan.
Health insurance / Dental insurance.
Competitive Paid time off.
Annual Bonus.
Life & Disability insurance.
Salary Range: $100K+ based on knowledge, skills, and experience.
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Minneapolis, MN Office.
#J-18808-Ljbffr
Mission
– Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Also provide guidance on customer care and technical issues.
Business Management
Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required.
Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.
Customer Relations
Visit customers and provide advice on service standards and sell service plans, products, and training.
Proactively identify, pursue, and resolve service issues.
Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer.
Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary.
Communicate with the Service Coordinators to deal with scheduling issues.
Provide reports concerning WIP (work-in-process).
Safety
Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.
Perform other duties as assigned.
Qualifications
5-7 years of directly relevant experience, preferably within the Atlas Copco Group.
High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.
Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills.
Knowledge of safety practices and procedures and OSHA regulatory compliance required.
Must be proficient in Microsoft Office, including Word and Excel, as well as in SAP applications.
Some travel required.
Must have a valid driver's license.
Benefits
Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan.
Health insurance / Dental insurance.
Competitive Paid time off.
Annual Bonus.
Life & Disability insurance.
Salary Range: $100K+ based on knowledge, skills, and experience.
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Minneapolis, MN Office.
#J-18808-Ljbffr