Back Office Operations Associate
eClercx, Fayetteville, NC, United States
Back Office Operations Associate
Location: Fayetteville, NC
Type: Full-time
Department: BFSI (Banking, Financial Services, and Insurance)
Job Summary
eClerx is seeking a detail-oriented Back Office Operations Associate to support form processing, 401(k) plan research, and outreach to employer HR teamsensuring a smooth customer experience.
You'll help ensure we have accurate information and efficient processes to deliver a seamless rollover experience for our customers.
Responsibilities
Review and process customer forms accurately and efficiently
Ensure completeness and compliance of all documentation
Follow workflows for rollover-related paperwork
Research employer-sponsored 401(k) plans
Contact HR teams and plan administrators to obtain and verify plan information
Track outreach and update records in internal systems
Coordinate with internal teams to resolve issues and maintain turnaround times
Eligibility Requirements
Strong attention to detail and organization
Ability to handle repetitive tasks with accuracy
Comfort with sensitive financial/customer information
Clear communication skills (phone and email)
Experience in operations, admin, or back-office roles is a plus
In the US, the target base salary for this role is $35,000-$45,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
How to Apply
Click "Apply Now" to submit your resume through our career site
Be sure to include any relevant experience that aligns with the role.
Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here
Location: Fayetteville, NC
Type: Full-time
Department: BFSI (Banking, Financial Services, and Insurance)
Job Summary
eClerx is seeking a detail-oriented Back Office Operations Associate to support form processing, 401(k) plan research, and outreach to employer HR teamsensuring a smooth customer experience.
You'll help ensure we have accurate information and efficient processes to deliver a seamless rollover experience for our customers.
Responsibilities
Review and process customer forms accurately and efficiently
Ensure completeness and compliance of all documentation
Follow workflows for rollover-related paperwork
Research employer-sponsored 401(k) plans
Contact HR teams and plan administrators to obtain and verify plan information
Track outreach and update records in internal systems
Coordinate with internal teams to resolve issues and maintain turnaround times
Eligibility Requirements
Strong attention to detail and organization
Ability to handle repetitive tasks with accuracy
Comfort with sensitive financial/customer information
Clear communication skills (phone and email)
Experience in operations, admin, or back-office roles is a plus
In the US, the target base salary for this role is $35,000-$45,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors
How to Apply
Click "Apply Now" to submit your resume through our career site
Be sure to include any relevant experience that aligns with the role.
Qualified candidates will be contacted by a member of our recruitment team for next steps
About eClerx
eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.
eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here