Associate Community Manager, HOA
Group Jazz, San Francisco, CA, United States
We are looking for a motivated, detail-oriented, communicative, and personable professional to join our team as an Associate Community Manager at 1075 Market Street, San Francisco, CA.
Who We Are: Property Management Professionals LLC (PMP) is an industry‑leading association management firm serving common interest developments in Southern California, Arizona, Utah, and Texas.
Position Summary
The Associate Community Manager will assist the Community Managers and Portfolio Manager with various administrative responsibilities and duties, providing extraordinary customer service to residents, guests, board members, and vendors.
Responsibilities
Provide extraordinary customer service to residents, guests, Board Members, and vendors, addressing inquiries and concerns expeditiously.
Assist the Portfolio Manager with various on‑site management tasks and duties as assigned.
Assemble and disseminate Board Packets no less than 7 days before Board Meetings, including hand‑delivering sealed Board Packages to site Board Members.
Post meeting agendas and notices to meet civil code deadline requirements.
Attend Board Meetings, gaining experience conducting meetings and facilitating discussions and decision‑making.
Update documents, including meeting agendas, minutes, accepted financial statements, and current insurance policies.
Coordinate and communicate with third‑party vendors, facilitating seamless collaboration.
Prepare engaging monthly newsletters to keep the community informed and connected.
Proactively reach out to owners regarding any non‑compliance or delinquency matters.
Support the architectural application process, including accepting applications, routing them to the Architectural Committee or Board, and monitoring the review calendar.
Generate, manage, and oversee resident work orders and service requests, tracking progress and updating relevant parties.
Conduct thorough violation inspections no less than twice monthly, maintaining community standards and enforcing regulations.
Join the Portfolio Manager on monthly vendor walks (landscape, janitorial, etc.) to review performance and discuss expectations.
Assist in the vendor Request for Proposal process, preparing comparative analysis matrices.
Assist the Portfolio Manager in handling escalated resident calls.
Lead strategic initiatives to boost community participation and collaboration.
Cultivate relationships with key community influencers, advocates, and stakeholders to amplify impact.
Pursue ongoing training and development for professional growth.
Perform any additional tasks assigned by the Portfolio Manager or the Board of Directors.
Handle other duties as assigned by the Portfolio Manager.
Requirements
4‑year college degree preferred but not required.
1–2 years of experience in an administrative role.
Exceptional customer service skills.
Excellent writing and communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint.
Proficient in reviewing and understanding budgets and financial statements.
Strong organizational skills.
Honest, responsible, optimistic, and enjoyable demeanor.
Knowledge, Skills, and Abilities
Excellent computer skills to navigate our systems and Microsoft Office.
Strong problem‑solving skills.
Basic data entry and typing skills.
Basic mathematical abilities.
Stable employment record.
Regular, predictable attendance.
Ability to communicate respectfully and positively.
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Who We Are: Property Management Professionals LLC (PMP) is an industry‑leading association management firm serving common interest developments in Southern California, Arizona, Utah, and Texas.
Position Summary
The Associate Community Manager will assist the Community Managers and Portfolio Manager with various administrative responsibilities and duties, providing extraordinary customer service to residents, guests, board members, and vendors.
Responsibilities
Provide extraordinary customer service to residents, guests, Board Members, and vendors, addressing inquiries and concerns expeditiously.
Assist the Portfolio Manager with various on‑site management tasks and duties as assigned.
Assemble and disseminate Board Packets no less than 7 days before Board Meetings, including hand‑delivering sealed Board Packages to site Board Members.
Post meeting agendas and notices to meet civil code deadline requirements.
Attend Board Meetings, gaining experience conducting meetings and facilitating discussions and decision‑making.
Update documents, including meeting agendas, minutes, accepted financial statements, and current insurance policies.
Coordinate and communicate with third‑party vendors, facilitating seamless collaboration.
Prepare engaging monthly newsletters to keep the community informed and connected.
Proactively reach out to owners regarding any non‑compliance or delinquency matters.
Support the architectural application process, including accepting applications, routing them to the Architectural Committee or Board, and monitoring the review calendar.
Generate, manage, and oversee resident work orders and service requests, tracking progress and updating relevant parties.
Conduct thorough violation inspections no less than twice monthly, maintaining community standards and enforcing regulations.
Join the Portfolio Manager on monthly vendor walks (landscape, janitorial, etc.) to review performance and discuss expectations.
Assist in the vendor Request for Proposal process, preparing comparative analysis matrices.
Assist the Portfolio Manager in handling escalated resident calls.
Lead strategic initiatives to boost community participation and collaboration.
Cultivate relationships with key community influencers, advocates, and stakeholders to amplify impact.
Pursue ongoing training and development for professional growth.
Perform any additional tasks assigned by the Portfolio Manager or the Board of Directors.
Handle other duties as assigned by the Portfolio Manager.
Requirements
4‑year college degree preferred but not required.
1–2 years of experience in an administrative role.
Exceptional customer service skills.
Excellent writing and communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint.
Proficient in reviewing and understanding budgets and financial statements.
Strong organizational skills.
Honest, responsible, optimistic, and enjoyable demeanor.
Knowledge, Skills, and Abilities
Excellent computer skills to navigate our systems and Microsoft Office.
Strong problem‑solving skills.
Basic data entry and typing skills.
Basic mathematical abilities.
Stable employment record.
Regular, predictable attendance.
Ability to communicate respectfully and positively.
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