Lobby Ambassador (F/T)
Hilton Worldwide, Inc., West Palm Beach, FL, United States
Job Number
Lobby Ambassador (F/T) - HOT0CI5H
Work Locations
Hilton West Palm Beach, 600 Okeechobee Blvd., West Palm Beach, FL 33401
Job Description
A Lobby Representative is responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Compensation
Rate: $20.50/hour
Perks
Access to pay when you need it through DailyPay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities
As a Lobby Representative, you will be responsible for greeting guests and providing various types of assistance to guests during their stays, performing the following tasks to the highest standards:
Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly, and efficient manner with accurate and appropriate information
Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to, and resolve guest concerns, issues, and complaints
Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery
Retrieve messages, mail, small packages and facsimiles for guests, as requested
Maintain appearance of hotel lobby, including removing trash and organizing furniture
Qualifications & Attributes
We look for demonstration of Hilton Values:
Hospitality – Passionate about delivering exceptional guest experiences
Integrity – Do the right thing, all the time
Leadership – Leaders in industry and communities
Teamwork – Team players in everything we do
Ownership – Own our actions and decisions
Now – Operate with a sense of urgency and discipline
Key attributes:
Quality
Productivity
Customer Focus
About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
#J-18808-Ljbffr
Lobby Ambassador (F/T) - HOT0CI5H
Work Locations
Hilton West Palm Beach, 600 Okeechobee Blvd., West Palm Beach, FL 33401
Job Description
A Lobby Representative is responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Compensation
Rate: $20.50/hour
Perks
Access to pay when you need it through DailyPay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities
As a Lobby Representative, you will be responsible for greeting guests and providing various types of assistance to guests during their stays, performing the following tasks to the highest standards:
Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly, and efficient manner with accurate and appropriate information
Ensure knowledge of hotel and local information including, but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to, and resolve guest concerns, issues, and complaints
Run errands for guests, as needed, including, but not limited to ticket pick-up, laundry pick-up and delivery
Retrieve messages, mail, small packages and facsimiles for guests, as requested
Maintain appearance of hotel lobby, including removing trash and organizing furniture
Qualifications & Attributes
We look for demonstration of Hilton Values:
Hospitality – Passionate about delivering exceptional guest experiences
Integrity – Do the right thing, all the time
Leadership – Leaders in industry and communities
Teamwork – Team players in everything we do
Ownership – Own our actions and decisions
Now – Operate with a sense of urgency and discipline
Key attributes:
Quality
Productivity
Customer Focus
About Hilton
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.
Schedule
Full‑time
Brand
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
#J-18808-Ljbffr