Lobby Ambassador (F/T)
Hilton West Palm Beach, West Palm Beach, FL, United States
A Lobby Representative is responsible for greeting guests and providing various types of assistance to guests during their stays in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Rate:
$20.50/hour
Benefits
Access to your pay when you need it through DailyPay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities
Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information
Maintain knowledge of hotel and local information including directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to, and resolve guest concerns, issues and complaints
Run errands for guests as needed, including ticket pick‑up, laundry pick‑up and delivery, etc.
Retrieve messages, mail, small packages and facsimiles for guests as requested
Maintain appearance of hotel lobby, including removing trash, organizing furniture, etc.
Qualifications
Hospitality – passionate about delivering exceptional guest experiences
Integrity – doing the right thing, all the time
Leadership – leading in industry and community
Teamwork – playing a team player in everything we do
Ownership – owning our actions and decisions
Now – operating with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability
Location & Schedule
West Palm Beach
Full-time
Company
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
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Rate:
$20.50/hour
Benefits
Access to your pay when you need it through DailyPay
Career growth & development
The Go Hilton travel discount program
Competitive wellness benefits
Team Member Resource Groups
Recognition and rewards programs
And so much more
Responsibilities
Greet and assist guests with directions and information
Respond to guest questions in a timely, friendly and efficient manner with accurate and appropriate information
Maintain knowledge of hotel and local information including directions, hours of outlet operation, hotel services, transportation and travel arrangements, events, reservations, etc.
Field, respond to, and resolve guest concerns, issues and complaints
Run errands for guests as needed, including ticket pick‑up, laundry pick‑up and delivery, etc.
Retrieve messages, mail, small packages and facsimiles for guests as requested
Maintain appearance of hotel lobby, including removing trash, organizing furniture, etc.
Qualifications
Hospitality – passionate about delivering exceptional guest experiences
Integrity – doing the right thing, all the time
Leadership – leading in industry and community
Teamwork – playing a team player in everything we do
Ownership – owning our actions and decisions
Now – operating with a sense of urgency and discipline
Quality
Productivity
Dependability
Customer Focus
Adaptability
Location & Schedule
West Palm Beach
Full-time
Company
Hilton Hotels & Resorts
Job Category
Guest Services, Operations, and Front Office
#J-18808-Ljbffr