Concierge (Full-Time) - Grand Wailea, A Waldorf Astoria Resort
Hilton Worldwide, Inc., Waldorf, MD, United States
Job Description
Concierge (Full-Time) – Grand Wailea, A Waldorf Astoria Resort (Job Number: HOT0CHKH)
Work Location
Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea, 96753
Job Details
Classification: Full-Time
Shift: Various – must have availability to work weekends, weekdays, and holidays.
Pay Rate: $27.93 per hour (based on applicable and specialized experience and location)
Responsibilities
Provide information, recommendations and booking services for a variety of guest inquiries, including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
Process and deliver messages for guests.
Retrieve mail, small packages and facsimiles for guests as requested.
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests.
Respond to special requests for services including dentists, doctors, child care, florists, etc.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Register VIP guests, as needed.
Promote company marketing programs and distribute printed materials, as needed.
Qualifications & Values
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in our industry and communities.
Teamwork – team players in everything we do.
Ownership – ownership of our actions and decisions.
Now – operate with a sense of urgency and discipline.
Key attributes: Quality, Productivity, Customer Focus.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage – for you and your family.
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt-Free Education: access to various educational credentials, college degrees and professional certifications.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Schedule
Full-time.
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Concierge (Full-Time) – Grand Wailea, A Waldorf Astoria Resort (Job Number: HOT0CHKH)
Work Location
Grand Wailea Resort, 3850 Wailea Alanui Drive, Wailea, 96753
Job Details
Classification: Full-Time
Shift: Various – must have availability to work weekends, weekdays, and holidays.
Pay Rate: $27.93 per hour (based on applicable and specialized experience and location)
Responsibilities
Provide information, recommendations and booking services for a variety of guest inquiries, including directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
Process and deliver messages for guests.
Retrieve mail, small packages and facsimiles for guests as requested.
Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests.
Respond to special requests for services including dentists, doctors, child care, florists, etc.
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
Register VIP guests, as needed.
Promote company marketing programs and distribute printed materials, as needed.
Qualifications & Values
Hospitality – passionate about delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in our industry and communities.
Teamwork – team players in everything we do.
Ownership – ownership of our actions and decisions.
Now – operate with a sense of urgency and discipline.
Key attributes: Quality, Productivity, Customer Focus.
Benefits
Access to pay when you need it through DailyPay.
Medical Insurance Coverage – for you and your family.
Mental health resources including Employee Assistance Program.
Best-in-Class Paid Time Off (PTO).
Go Hilton travel program: 100 nights of discounted travel.
Parental leave to support new parents.
Debt-Free Education: access to various educational credentials, college degrees and professional certifications.
Career growth and development.
Team Member Resource Groups.
Recognition and rewards programs.
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
Schedule
Full-time.
#J-18808-Ljbffr