Front Office Supervisor (FT) - Graduate by Hilton Richmond
Schulte Hospitality Group, Richmond, VA, United States
Schulte Hospitality Group
is seeking a dynamic, service-oriented
Front Office Supervisor
to join our team!
SHG
is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team.
Benefits
Daily Pay
Free Telemedicine and Virtual Mental Health care access for all associates starting day one
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
Job Duties and Responsibilities
Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
Assign specific duties to staff for efficient operation of department.
Assist in training new associates and cross‑training existing associates.
Assist in interviewing and hiring new associates for the department.
Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Ensures prompt and courteous service to guests.
Pre‑registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Notify Maintenance Department of any maintenance issues.
Keeps track of rooms to ensure accurate status and readiness for check‑in.
Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment‑free work environment.
Acts as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives.
Education and Experience
In‑depth knowledge of hotel front desk operations
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
Must have prior hotel front desk experience of at least one (1) year, preferably with Hilton
Knowledge, Skills, and Abilities
Ability to multi‑task
Team player
Ability to exceed expectations of guests
OnQ PMS experience a plus
Schulte Hospitality Group is an Equal Opportunity Employer.
We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt as well as many unique, independent boutique and lifestyle properties and restaurants.
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is seeking a dynamic, service-oriented
Front Office Supervisor
to join our team!
SHG
is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like‑minded people to our rapidly growing team.
Benefits
Daily Pay
Free Telemedicine and Virtual Mental Health care access for all associates starting day one
Multiple Health Insurance and Life Insurance options
401k Plan + Company Match
Paid Parental Leave
Paid Time Off
Holiday Pay
Pet Insurance
Employee Assistance Program
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more
Job Duties and Responsibilities
Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.
Assign specific duties to staff for efficient operation of department.
Assist in training new associates and cross‑training existing associates.
Assist in interviewing and hiring new associates for the department.
Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.
Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
Monitors daily status of rooms, rates, discount rates and packages.
Maintains current list of available rooms for walk situations.
Coordinates blocking of rooms.
Ensures prompt and courteous service to guests.
Pre‑registers guests according to standards.
Completes and monitors employee schedule.
Monitors VIP arrivals.
Notify Maintenance Department of any maintenance issues.
Keeps track of rooms to ensure accurate status and readiness for check‑in.
Hires, coaches and disciplines direct reports. Interacts positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment‑free work environment.
Acts as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform various other duties as assigned to meet business objectives.
Education and Experience
In‑depth knowledge of hotel front desk operations
Basic math skills
Ability to communicate effectively verbally and in writing
Strong leadership skills
Ability to exceed expectations of guests and team members
Excellent time management skills
Must have prior hotel front desk experience of at least one (1) year, preferably with Hilton
Knowledge, Skills, and Abilities
Ability to multi‑task
Team player
Ability to exceed expectations of guests
OnQ PMS experience a plus
Schulte Hospitality Group is an Equal Opportunity Employer.
We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt as well as many unique, independent boutique and lifestyle properties and restaurants.
#J-18808-Ljbffr