Housekeeping Manager
Resolute Road Hospitality, Portland, OR, United States
At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values – Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day – we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.
Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Your Role
As Housekeeping Manager, you’ll oversee all operations of the housekeeping and laundry departments, ensuring cleanliness standards are met across guest rooms, public areas, and back‑of‑house spaces. You’ll lead staffing, training, inventory, and budgeting efforts to ensure a smooth, efficient, and guest‑centric operation. This role is ideal for someone who leads with Integrity, brings Grit to every shift, and builds teams that are Stronger Together.
What You’ll Do
Manage day‑to‑day operations of the housekeeping and on‑site laundry teams
Recruit, train, schedule, and develop team members, fostering a positive work environment
Assign daily tasks and oversee quality control for rooms, public areas, and facilities
Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
Track and manage departmental inventory, including linens, amenities, and supplies
Conduct room inspections and ensure compliance with brand and company cleanliness standards
Address maintenance needs and safety concerns by coordinating with engineering
Respond to guest concerns regarding cleanliness or service promptly and professionally
Maintain and oversee the Lost & Found program
Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
Track payroll and staffing budgets, communicating needs or variances to leadership
Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
Maintain an organized, safe, and professional work environment
Uphold Resolute Road Hospitality policies, procedures, and appearance standards
Other duties as assigned by supervisor or management
Knowledge, Skills & Abilities
In‑depth knowledge of housekeeping operations, laundry procedures, and safety standards
Proficient in staff scheduling, inventory management, and basic budget control
Strong leadership and interpersonal communication skills
Ability to lead with empathy, motivate teams, and resolve conflict professionally
Fluent in English; bilingual skills preferred
Strong attention to detail and a sense of urgency in service delivery
Comfortable with basic computer systems, scheduling software, and reporting tools
Ability to remain calm under pressure and thrive in a fast paced setting
Knowledge of hotel emergency procedures and safety protocols
Education & Experience
High school diploma & GED required
2-4 years of supervisory housekeeping experience required
Prior experience in hospitality and hotel band standards preferred
Licenses & Certifications
TIPS or equivalent certification
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
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Benefits
Travel Perks
Optional Daily Pay
Health/Life Insurance
401k
Paid Time Off
Dental/Vision
Employee Assistance Program
Referral Program
Your Role
As Housekeeping Manager, you’ll oversee all operations of the housekeeping and laundry departments, ensuring cleanliness standards are met across guest rooms, public areas, and back‑of‑house spaces. You’ll lead staffing, training, inventory, and budgeting efforts to ensure a smooth, efficient, and guest‑centric operation. This role is ideal for someone who leads with Integrity, brings Grit to every shift, and builds teams that are Stronger Together.
What You’ll Do
Manage day‑to‑day operations of the housekeeping and on‑site laundry teams
Recruit, train, schedule, and develop team members, fostering a positive work environment
Assign daily tasks and oversee quality control for rooms, public areas, and facilities
Monitor performance, deliver coaching and feedback, and lead monthly staff meetings
Track and manage departmental inventory, including linens, amenities, and supplies
Conduct room inspections and ensure compliance with brand and company cleanliness standards
Address maintenance needs and safety concerns by coordinating with engineering
Respond to guest concerns regarding cleanliness or service promptly and professionally
Maintain and oversee the Lost & Found program
Monitor team performance and labor productivity against Minutes Per Room (MPR) targets
Track payroll and staffing budgets, communicating needs or variances to leadership
Ensure proper use and storage of cleaning supplies and compliance with MSDS standards
Maintain an organized, safe, and professional work environment
Uphold Resolute Road Hospitality policies, procedures, and appearance standards
Other duties as assigned by supervisor or management
Knowledge, Skills & Abilities
In‑depth knowledge of housekeeping operations, laundry procedures, and safety standards
Proficient in staff scheduling, inventory management, and basic budget control
Strong leadership and interpersonal communication skills
Ability to lead with empathy, motivate teams, and resolve conflict professionally
Fluent in English; bilingual skills preferred
Strong attention to detail and a sense of urgency in service delivery
Comfortable with basic computer systems, scheduling software, and reporting tools
Ability to remain calm under pressure and thrive in a fast paced setting
Knowledge of hotel emergency procedures and safety protocols
Education & Experience
High school diploma & GED required
2-4 years of supervisory housekeeping experience required
Prior experience in hospitality and hotel band standards preferred
Licenses & Certifications
TIPS or equivalent certification
Additional Information
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs.
E-Verify
Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.
#J-18808-Ljbffr