Field Service Technician - Eastern Tennessee
Engel Machinery, Nashville, TN, United States
Job Summary
The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
Essential Duties and Responsibilities
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components and performing calibrations to optimize performance. Performs software and hardware installations.
Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including ordering and installing replacement parts as necessary.
Orders replacement parts and diagnoses problems with control systems, developing an organized approach to solving machine problems and replacing parts as required.
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.
Educational and Training Requirements
High School Diploma Required
Associate’s or Bachelor’s degree preferred
Experience
5+ Years in injection molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge, Skills, and Abilities
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines and a well‑rounded skill set in electrical, mechanical, hydraulic, computer, and ability to provide basic training for customers and employees
Knowledge and understanding of the injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledge of materials such as PET, polypropylene, polyethylene, styrene and other common materials
Excellent communication and interpersonal skills and a strong customer service orientation
Tact and diplomacy, i.e., ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude
Familiarity with ENGEL machines and robots is preferred
Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Can work independently with minimal back‑office support (engineering, spare parts, phone/technical support)
Must Have
Valid passport and driver's license in good standing that includes REAL‑ID
Benefits
Benefits include health, dental, and vision insurance upon first day of hire, a 401k with match, over 3 weeks of PTO, employer‑paid life insurance, long and short‑term disability, and an employee‑centric environment.
Comprehensive vehicle program (monthly stipend + mileage reimbursement)
$75 per diem when traveling on the road
Tool reimbursement
Cell phone
Laptop
Occasional voluntary travel on weekends
Equal Opportunity Employer
ENGEL is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.
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The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
Essential Duties and Responsibilities
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components and performing calibrations to optimize performance. Performs software and hardware installations.
Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including ordering and installing replacement parts as necessary.
Orders replacement parts and diagnoses problems with control systems, developing an organized approach to solving machine problems and replacing parts as required.
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.
Educational and Training Requirements
High School Diploma Required
Associate’s or Bachelor’s degree preferred
Experience
5+ Years in injection molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge, Skills, and Abilities
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines and a well‑rounded skill set in electrical, mechanical, hydraulic, computer, and ability to provide basic training for customers and employees
Knowledge and understanding of the injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledge of materials such as PET, polypropylene, polyethylene, styrene and other common materials
Excellent communication and interpersonal skills and a strong customer service orientation
Tact and diplomacy, i.e., ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude
Familiarity with ENGEL machines and robots is preferred
Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Can work independently with minimal back‑office support (engineering, spare parts, phone/technical support)
Must Have
Valid passport and driver's license in good standing that includes REAL‑ID
Benefits
Benefits include health, dental, and vision insurance upon first day of hire, a 401k with match, over 3 weeks of PTO, employer‑paid life insurance, long and short‑term disability, and an employee‑centric environment.
Comprehensive vehicle program (monthly stipend + mileage reimbursement)
$75 per diem when traveling on the road
Tool reimbursement
Cell phone
Laptop
Occasional voluntary travel on weekends
Equal Opportunity Employer
ENGEL is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.
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