Field Service Technician - Grand Rapids, MI
Engel Machinery, Grand Rapids, MI, United States
Field Service Technician - Grand Rapids, MI
Job Summary:
The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
Essential Duties and Responsibilities:
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including order and installation of replacements parts as necessary.
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.
Educational / Training Requirements:
High School Diploma Required
Associate’s or Bachelor’s degree preferred
Experience:
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge, Skills, and Abilities:
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude
Familiarity with ENGEL machines and robots is preferred
Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Able to work independently with minimal back office (engineering, spare parts, phone/technical support)
Must have:
Must have a valid Passport, driver’s license in good standing that includes REAL‑ID.
Benefits:
Health, dental, and vision insurance (fully covered from day one)
401k with company match
Paid time off up to 3 weeks in addition to holidays
Employer‑paid life insurance, short‑ and long‑term disability coverage
Vehicle program stipend and mileage reimbursement
$75 per diem when traveling on the road
Tool, cell phone, and laptop reimbursement
Equal Opportunity Statement:
ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.
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Job Summary:
The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary.
Essential Duties and Responsibilities:
Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. Performs software and hardware installations.
Performs all safety checks on equipment.
Educates customers on equipment and instructs on proper operation.
Manages resolution of customer issues, including order and installation of replacements parts as necessary.
Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required.
Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems.
Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field.
Provides written reports on a regular basis to the Service Manager.
Educational / Training Requirements:
High School Diploma Required
Associate’s or Bachelor’s degree preferred
Experience:
5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer
Knowledge, Skills, and Abilities:
Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems
Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees
Knowledge and understanding of injection molding process
Ability to troubleshoot problems systematically
Knowledge of microprocessor programming
Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials
Excellent communication and interpersonal skills and strong customer service orientation
Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers
Dedicated team player with a positive attitude
Familiarity with ENGEL machines and robots is preferred
Uses internal resources efficiently to resolve customer issues expeditiously and correctly
Able to work independently with minimal back office (engineering, spare parts, phone/technical support)
Must have:
Must have a valid Passport, driver’s license in good standing that includes REAL‑ID.
Benefits:
Health, dental, and vision insurance (fully covered from day one)
401k with company match
Paid time off up to 3 weeks in addition to holidays
Employer‑paid life insurance, short‑ and long‑term disability coverage
Vehicle program stipend and mileage reimbursement
$75 per diem when traveling on the road
Tool, cell phone, and laptop reimbursement
Equal Opportunity Statement:
ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.
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