Ombudsman
NaphCare, Inc., Springville, AL, United States
Overview
This posting is open exclusively to current AL DOC incumbent employees.
NaphCare is hiring an Ombudsman to join our team of medical professionals in the
Alabama Department of Corrections - St. Clair
in
Springville, Alabama .
As an Ombudsman, you will work alongside correctional officers and other medical professionals who provide care to individuals in residence. Working within a controlled environment where security is a top priority, you will have various duties to keep you engaged. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.
Responsibilities
Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.
Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.
Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.
Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.
Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.
Qualifications
Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN).
Strong healthcare knowledge or equivalent experience in a healthcare setting.
Proven ability to conduct interviews, write reports, and resolve issues effectively.
Current CPR Certification required.
Previous experience in customer/client relations is highly desirable.
Excellent interpersonal, verbal, and written communication skills.
Critical thinking and independent problem-solving skills.
Strong organizational, planning, and administrative abilities.
Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision.
Ability to work in a high-stress environment.
Physical Capabilities
Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.
Benefits
Health, dental & vision insurance that starts day one
Prescriptions free of charge through our health plan, beginning day one
Lowest Cost Benefits
Employee Assistance Program (EAP) services
401K and Roth with company contribution that starts day one
Tuition Assistance
Referral bonuses
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Free continuing education and CMEs
How to Apply
If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I’ll be in touch.
Alabama Department of Corrections (ADOC) | NaphCare
Equal Opportunity Employer
Equal Opportunity Employer: disability/veteran
#J-18808-Ljbffr
This posting is open exclusively to current AL DOC incumbent employees.
NaphCare is hiring an Ombudsman to join our team of medical professionals in the
Alabama Department of Corrections - St. Clair
in
Springville, Alabama .
As an Ombudsman, you will work alongside correctional officers and other medical professionals who provide care to individuals in residence. Working within a controlled environment where security is a top priority, you will have various duties to keep you engaged. This is a unique position where you can make a difference to this diverse population of patients with complex medical needs.
Responsibilities
Investigate grievances submitted by inmates through the Administrative Remedy Process (ARP), ensuring each complaint is addressed appropriately.
Maintain thorough logs of all incoming grievances and responses, ensuring compliance with protocols and timelines.
Ensure proper documentation is attached to all grievances, with responses directed to the appropriate personnel for resolution.
Handle phone and email complaints from inmate families, forwarding them to the medical management team as necessary.
Generate and submit detailed monthly reports on grievances, ensuring that all complaints are logged and resolved promptly.
Qualifications
Graduate of an accredited nursing school with current licensure as a Licensed Practical Nurse (LPN).
Strong healthcare knowledge or equivalent experience in a healthcare setting.
Proven ability to conduct interviews, write reports, and resolve issues effectively.
Current CPR Certification required.
Previous experience in customer/client relations is highly desirable.
Excellent interpersonal, verbal, and written communication skills.
Critical thinking and independent problem-solving skills.
Strong organizational, planning, and administrative abilities.
Ability to prioritize and perform well under pressure, meeting deadlines with minimal supervision.
Ability to work in a high-stress environment.
Physical Capabilities
Must have the ability to stand for long periods, lift and move patients (up to 50 pounds), bend, squat, reach, push, pull, walk significant distances, and perform physically demanding tasks like CPR, all while maintaining good balance and endurance throughout a shift.
Benefits
Health, dental & vision insurance that starts day one
Prescriptions free of charge through our health plan, beginning day one
Lowest Cost Benefits
Employee Assistance Program (EAP) services
401K and Roth with company contribution that starts day one
Tuition Assistance
Referral bonuses
Term life insurance at no cost to the employee
Generous paid time off & paid holidays
Free continuing education and CMEs
How to Apply
If you would like to speak with me to learn more about this position and NaphCare, apply directly to the position to initiate the application process, and I’ll be in touch.
Alabama Department of Corrections (ADOC) | NaphCare
Equal Opportunity Employer
Equal Opportunity Employer: disability/veteran
#J-18808-Ljbffr