Patient Services Specialist - Atrium Health University City PRN
Atrium Health, Charlotte, NC, United States
Department
02190 GCMG Urgent Care: University - Immediate Care
Status
Part time
Benefits Eligible
No
Hours Per Week
0
Schedule Details/Additional Information
Candidate should be available to float to multiple locations. There is a 12-hour shift requirement and ability to work weekends.
Pay Range
$19.80 - $29.70
This position is not eligible for concurrent employment for internal teammates who work full time. It is not a weekend-only position; weekday, weekend, and holiday coverage are required.
Essential Functions
Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrate critical thinking skills and decisive judgment in an often-hectic environment, working cohesively on a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities according to standards and guidelines to ensure accuracy and an outstanding patient experience.
Encourage patient utilization of front-end technology during the registration process.
Enter and maintain confidential and accurate patient information, including insurance, billing, and payment data throughout the patient encounter; assist billing functions accurately or direct to the appropriate billing office.
Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
Monitor inventory and stock of medications, narcotics, and emergency medications/equipment.
Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.
Education, Experience And Certifications
High School Diploma or GED required. Computer experience and customer relations experience required. Experience with medical records software and front‑desk practice preferred.
Our Commitment to You
Advocate Health offers a comprehensive suite of Total Rewards, including benefits and well‑being programs, competitive compensation, generous retirement offerings, career‑development programs, and more—so you can live fully at and away from work.
Compensation
Base compensation within the listed pay range based on qualifications, skills, and experience.
Premium pay such as shift, on‑call, and others as applicable.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits And More
Paid Time Off programs.
Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world‑class patient experience, every encounter, every time.
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02190 GCMG Urgent Care: University - Immediate Care
Status
Part time
Benefits Eligible
No
Hours Per Week
0
Schedule Details/Additional Information
Candidate should be available to float to multiple locations. There is a 12-hour shift requirement and ability to work weekends.
Pay Range
$19.80 - $29.70
This position is not eligible for concurrent employment for internal teammates who work full time. It is not a weekend-only position; weekday, weekend, and holiday coverage are required.
Essential Functions
Exemplify caring and compassionate customer service to create an excellent patient experience.
Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations.
Demonstrate critical thinking skills and decisive judgment in an often-hectic environment, working cohesively on a team and independently with minimal supervision.
Manage patient registration, insurance verification, scheduling, collection and cash receipting, and arrival/departure desk activities according to standards and guidelines to ensure accuracy and an outstanding patient experience.
Encourage patient utilization of front-end technology during the registration process.
Enter and maintain confidential and accurate patient information, including insurance, billing, and payment data throughout the patient encounter; assist billing functions accurately or direct to the appropriate billing office.
Demonstrate proficiency with emergency codes and appropriate responses, as well as applicable federal and state healthcare regulations.
Monitor inventory and stock of medications, narcotics, and emergency medications/equipment.
Physical Requirements
Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.
Education, Experience And Certifications
High School Diploma or GED required. Computer experience and customer relations experience required. Experience with medical records software and front‑desk practice preferred.
Our Commitment to You
Advocate Health offers a comprehensive suite of Total Rewards, including benefits and well‑being programs, competitive compensation, generous retirement offerings, career‑development programs, and more—so you can live fully at and away from work.
Compensation
Base compensation within the listed pay range based on qualifications, skills, and experience.
Premium pay such as shift, on‑call, and others as applicable.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Benefits And More
Paid Time Off programs.
Health and welfare benefits: medical, dental, vision, life, short‑ and long‑term disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Advocate Health team member to deliver a world‑class patient experience, every encounter, every time.
#J-18808-Ljbffr