Patient Service Specialist- Atrium Health Rockhill Ortho
Atrium Health, Old Point Station, SC, United States
Position Overview
Department:
02408 GCMG Ortho COSA: Rock Hill - Surgery: Orthopedics.
Status:
Full time.
Hours Per Week:
40.
Schedule:
Monday - Friday 8 am - 5 pm. Requires supporting all 3 locations and travel.
Location:
02408 GCMG Ortho COSA: Rock Hill.
Pay
$19.80 - $31.20 per hour.
Education & Experience
High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.
Essential Functions
Reviews and documents patient identification, and places armbands on patients arriving for care.
Uses effective communication skills when interacting with patients, visitors, co‑workers, management, and physicians; applies strict patient identifiers when directing information and communications.
Maintains compliance with HIPAA regulations, CMS regulation, and Medicare/Medicaid regulations as they pertain to the registration process and information flow to the multidisciplinary team and the public.
Provides continuity in departmental operations.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
Refers patients to Drug List Techs for update of medications before surgery as needed.
Provides age/developmentally appropriate skills for the specific age groups served when assisting families, patients and visitors.
Assists departmental staff in providing a caring, compassionate environment.
Skills & Qualifications
Excellent oral, written, and interpersonal communication skills.
Customer service orientation.
Knowledge of medical terminology.
Ability to use WakeOne.
Organized and able to work as a team member.
Work Environment
Clean, well‑lit, comfortable environment with many interruptions and occasional pressure due to multiple calls and inquiries. Subject to patient elements and moderate noise level.
Physical Requirements
Ability to stand, walk, sit, bend, reach with arms, perform finger and hand dexterity, talk, hear, see, and lift or move up to 100 lbs as required. Activity percentages vary from 0% to 100% support levels.
Benefits
Health, dental, vision, and life insurance.
Short‑ and long‑term disability.
Flexible spending accounts.
Paid time off programs.
Family benefits including adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match.
Educational assistance.
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Department:
02408 GCMG Ortho COSA: Rock Hill - Surgery: Orthopedics.
Status:
Full time.
Hours Per Week:
40.
Schedule:
Monday - Friday 8 am - 5 pm. Requires supporting all 3 locations and travel.
Location:
02408 GCMG Ortho COSA: Rock Hill.
Pay
$19.80 - $31.20 per hour.
Education & Experience
High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.
Essential Functions
Reviews and documents patient identification, and places armbands on patients arriving for care.
Uses effective communication skills when interacting with patients, visitors, co‑workers, management, and physicians; applies strict patient identifiers when directing information and communications.
Maintains compliance with HIPAA regulations, CMS regulation, and Medicare/Medicaid regulations as they pertain to the registration process and information flow to the multidisciplinary team and the public.
Provides continuity in departmental operations.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
Refers patients to Drug List Techs for update of medications before surgery as needed.
Provides age/developmentally appropriate skills for the specific age groups served when assisting families, patients and visitors.
Assists departmental staff in providing a caring, compassionate environment.
Skills & Qualifications
Excellent oral, written, and interpersonal communication skills.
Customer service orientation.
Knowledge of medical terminology.
Ability to use WakeOne.
Organized and able to work as a team member.
Work Environment
Clean, well‑lit, comfortable environment with many interruptions and occasional pressure due to multiple calls and inquiries. Subject to patient elements and moderate noise level.
Physical Requirements
Ability to stand, walk, sit, bend, reach with arms, perform finger and hand dexterity, talk, hear, see, and lift or move up to 100 lbs as required. Activity percentages vary from 0% to 100% support levels.
Benefits
Health, dental, vision, and life insurance.
Short‑ and long‑term disability.
Flexible spending accounts.
Paid time off programs.
Family benefits including adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match.
Educational assistance.
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