Patient Service Specialist- Atrium Health Rockhill Ortho
Atrium Health, Charlotte, NC, United States
Position Details
Department:
02408 GCMG Ortho COSA: Rock Hill - Surgery: Orthopedics
Status:
Full time
Hours per week:
40
Schedule Details:
Monday - Friday 8am - 5pm. Will require supporting all 3 locations which would involve travel.
Pay Range:
$19.80 - $31.20
Education/Experience:
High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.
Licensure/Certification:
N/A
Essential Functions
Reviews and documents patient identification, and places armbands on patients arriving for care.
Uses effective communication skills when interacting with patients, visitors, co‑workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
Maintains compliance with HIPAA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi‑disciplinary team and to the public.
Provides continuity in departmental operations.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
Refer patients to Drug List Techs for update of medications before surgery as needed.
Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
Assists departmental staff in providing a caring compassionate environment.
Skills & Qualifications
Excellent oral, written, and interpersonal communication skills.
Focus on customer service skills.
Knowledge of medical terminology.
Ability to use WakeOne.
Organized and ability to work as a team member.
Work Environment
Clean, well‑lit, comfortable environment. Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. Occasional exposure to patient elements. Moderate noise level.
Physical Requirements
0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum
Benefits & Compensation
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work.
Base compensation within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on‑call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr
Department:
02408 GCMG Ortho COSA: Rock Hill - Surgery: Orthopedics
Status:
Full time
Hours per week:
40
Schedule Details:
Monday - Friday 8am - 5pm. Will require supporting all 3 locations which would involve travel.
Pay Range:
$19.80 - $31.20
Education/Experience:
High school diploma or GED equivalent required. Experience in a healthcare setting or as a Unit Secretary preferred.
Licensure/Certification:
N/A
Essential Functions
Reviews and documents patient identification, and places armbands on patients arriving for care.
Uses effective communication skills when interacting with patients, visitors, co‑workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
Maintains compliance with HIPAA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi‑disciplinary team and to the public.
Provides continuity in departmental operations.
Refers patients to PFRS (Patient Financial Resource Services) when necessary.
Refer patients to Drug List Techs for update of medications before surgery as needed.
Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
Assists departmental staff in providing a caring compassionate environment.
Skills & Qualifications
Excellent oral, written, and interpersonal communication skills.
Focus on customer service skills.
Knowledge of medical terminology.
Ability to use WakeOne.
Organized and ability to work as a team member.
Work Environment
Clean, well‑lit, comfortable environment. Subject to many interruptions. Occasional pressure due to multiple calls and inquiries. Occasional exposure to patient elements. Moderate noise level.
Physical Requirements
0% 35% 65% to to to 35% 65% 100% N/A Activity X Standing X Walking X Sitting X Bending X Reaching with arms X Finger and hand dexterity X Talking X Hearing X Seeing Lifting, carrying, pushing and or pulling: X 20 lbs. maximum X 50 lbs. maximum X 100 lbs. maximum
Benefits & Compensation
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well‑being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work.
Base compensation within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training.
Premium pay such as shift, on‑call, and more based on a teammate's job.
Incentive pay for select positions.
Opportunity for annual increases based on performance.
Paid Time Off programs.
Health and welfare benefits such as medical, dental, vision, life, and Short‑ and Long‑Term Disability.
Flexible Spending Accounts for eligible health care and dependent care expenses.
Family benefits such as adoption assistance and paid parental leave.
Defined contribution retirement plans with employer match and other financial wellness programs.
Educational Assistance Program.
#J-18808-Ljbffr