Medical Office Assistant
Atrium Health, Charlotte, NC, United States
Overview
Department: 02405 GCMG CNSA: Charlotte - Surgery: Neurosurgery
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information: Monday-Friday 8:00 AM - 4:30 PM
Pay Range: $20.80 - $31.20
Responsibilities
Non-Clinical Responsibilities: Informs provider regarding delays and the status of waiting patients; assists with medical record maintenance by preparing documents for scanning; assists patients with the self check-in process as needed; other duties as assigned. Answers telephones, responds to questions, takes messages or transfers calls as appropriate; schedules appointments and referrals as needed; performs patient check-in, registration and insurance verification as directed; handles cash/credit collections and the reconciliation process.
Clinical support in the delivery of clinical care: Provides written patient education and discharge instructions; reinforces discharge instructions from the provider; assists patients in obtaining additional services ordered by the provider prior to leaving the practice as part of discharge planning and setting up referrals for additional services; accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification; maintains test tracking log (if applicable) and communicates to the provider any delays in obtaining results; responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures; knows where emergency equipment is located and makes it available to the provider; reports non-functioning or non-compliant equipment to the appropriate department and site leadership; during the visit measures and records blood pressure, pulse, temperature, height, weight and records reason for the visit; screens patient calls; directs urgent and emergent concerns to the provider; responds to messages and documents follow-up in the medical record; practices standard precautions in all patient encounters as appropriate; orders supplies as directed and maintains inventory par levels using standard products, with attention to waste; promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
Patient flow and room readiness: Handles patient flow, including preparing rooms and patients and other duties as identified by AMG physician office standards protocol; stocks exam rooms using AMG standards.
Tests/Procedures: Performs various test/procedures as directed by the provider and in accordance with training, competency and site policies and procedures.
Medical Records and Compliance: Maintains clean and safe work environment consistent with infection control and safety guidelines; maintains work area in accordance with facility site checklist; cleans exam rooms between patients including equipment used during the visit and the patient waiting room area as needed; complies with OSHA safety standards and other required regulatory standards; participates in annual safety training and demonstrates Culture of Safety behaviors; reports all non-compliance and incident occurrences and completes appropriate reporting method; supports quality initiatives as required; maintains confidentiality in all aspects of patient care and communication; disposes and shreds papers containing patient identifiable information according to policy; adheres to form standardization protocol.
Practice Participation and Patient Satisfaction: Provides efficient, high quality service to patients who arrive or who telephone or visit in person to request information; demonstrates sincere understanding and empathy in interactions with patients; adheres to AMG service standards and MVP; collaborates with team to meet or exceed patient satisfaction targets; treats patients and families with respect and incorporates cultural differences; participates in activities to improve processes for patient, associate and provider satisfaction; maintains professional appearance and uses AMG ID badge; completes required customer service training and complies with scripting initiatives; functions as clinical support for the practice, attentive and responsive to needs and concerns of patients, staff and providers, and works to resolve issues with involved parties.
Education/Experience and Skills
Education/Experience Required: 2 years of related experience or a combination of education/experience. Experience taking patient vital signs preferred. Knowledge of medical terminology and CPT/ICD9 coding preferred. High school diploma or GED.
Knowledge, Skills & Abilities Required: Good communication skills; familiarity with computers; good time management and organizational skills; current CPR certification.
Physical Requirements and Working Conditions: Ability to work varying shifts to meet needs of center; ability to work under stressful conditions and in difficult situations; able to respond quickly to patient needs and work at a fast pace; work environment includes potential exposure to adverse, hazardous or unpleasant conditions; ability to assist in evacuation of patients in event of a fire or other disaster; routinely works with potentially infectious specimens and patients; lifting up to 35 pounds without assistance; patient handling equipment when lifting over 35 pounds with at least one other associate; task-specific adjustments assessed case-by-case.
Company Commitment and Benefits
Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards including benefits and well-being programs, competitive compensation, retirement offerings, career development programs, and more. Compensation components include base pay within the listed range, potential premium pay (shift/on-call), incentive pay for select positions, and opportunities for annual increases based on performance.
Benefits and More: Paid time off, health and welfare benefits (medical, dental, vision, life, disability), flexible spending accounts, family benefits such as adoption assistance and parental leave, defined contribution retirement plans with employer match, and educational assistance.
About Advocate Health: Advocate Health is a large nonprofit health system with operations across multiple regions. It emphasizes clinical innovation, outcomes, and value-based care, with extensive staffing and educational programs.
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Department: 02405 GCMG CNSA: Charlotte - Surgery: Neurosurgery
Status: Full time
Benefits Eligible: Yes
Hours Per Week: 40
Schedule Details/Additional Information: Monday-Friday 8:00 AM - 4:30 PM
Pay Range: $20.80 - $31.20
Responsibilities
Non-Clinical Responsibilities: Informs provider regarding delays and the status of waiting patients; assists with medical record maintenance by preparing documents for scanning; assists patients with the self check-in process as needed; other duties as assigned. Answers telephones, responds to questions, takes messages or transfers calls as appropriate; schedules appointments and referrals as needed; performs patient check-in, registration and insurance verification as directed; handles cash/credit collections and the reconciliation process.
Clinical support in the delivery of clinical care: Provides written patient education and discharge instructions; reinforces discharge instructions from the provider; assists patients in obtaining additional services ordered by the provider prior to leaving the practice as part of discharge planning and setting up referrals for additional services; accurately performs and maintains site quality control logs in accordance with standards for maintaining CLIA certification; maintains test tracking log (if applicable) and communicates to the provider any delays in obtaining results; responsible for accurate specimen collection including patient identification and labeling based on laboratory collection procedures; knows where emergency equipment is located and makes it available to the provider; reports non-functioning or non-compliant equipment to the appropriate department and site leadership; during the visit measures and records blood pressure, pulse, temperature, height, weight and records reason for the visit; screens patient calls; directs urgent and emergent concerns to the provider; responds to messages and documents follow-up in the medical record; practices standard precautions in all patient encounters as appropriate; orders supplies as directed and maintains inventory par levels using standard products, with attention to waste; promotes a green environment by adhering to organizational guidelines for recycling and prudent utilization of resources.
Patient flow and room readiness: Handles patient flow, including preparing rooms and patients and other duties as identified by AMG physician office standards protocol; stocks exam rooms using AMG standards.
Tests/Procedures: Performs various test/procedures as directed by the provider and in accordance with training, competency and site policies and procedures.
Medical Records and Compliance: Maintains clean and safe work environment consistent with infection control and safety guidelines; maintains work area in accordance with facility site checklist; cleans exam rooms between patients including equipment used during the visit and the patient waiting room area as needed; complies with OSHA safety standards and other required regulatory standards; participates in annual safety training and demonstrates Culture of Safety behaviors; reports all non-compliance and incident occurrences and completes appropriate reporting method; supports quality initiatives as required; maintains confidentiality in all aspects of patient care and communication; disposes and shreds papers containing patient identifiable information according to policy; adheres to form standardization protocol.
Practice Participation and Patient Satisfaction: Provides efficient, high quality service to patients who arrive or who telephone or visit in person to request information; demonstrates sincere understanding and empathy in interactions with patients; adheres to AMG service standards and MVP; collaborates with team to meet or exceed patient satisfaction targets; treats patients and families with respect and incorporates cultural differences; participates in activities to improve processes for patient, associate and provider satisfaction; maintains professional appearance and uses AMG ID badge; completes required customer service training and complies with scripting initiatives; functions as clinical support for the practice, attentive and responsive to needs and concerns of patients, staff and providers, and works to resolve issues with involved parties.
Education/Experience and Skills
Education/Experience Required: 2 years of related experience or a combination of education/experience. Experience taking patient vital signs preferred. Knowledge of medical terminology and CPT/ICD9 coding preferred. High school diploma or GED.
Knowledge, Skills & Abilities Required: Good communication skills; familiarity with computers; good time management and organizational skills; current CPR certification.
Physical Requirements and Working Conditions: Ability to work varying shifts to meet needs of center; ability to work under stressful conditions and in difficult situations; able to respond quickly to patient needs and work at a fast pace; work environment includes potential exposure to adverse, hazardous or unpleasant conditions; ability to assist in evacuation of patients in event of a fire or other disaster; routinely works with potentially infectious specimens and patients; lifting up to 35 pounds without assistance; patient handling equipment when lifting over 35 pounds with at least one other associate; task-specific adjustments assessed case-by-case.
Company Commitment and Benefits
Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards including benefits and well-being programs, competitive compensation, retirement offerings, career development programs, and more. Compensation components include base pay within the listed range, potential premium pay (shift/on-call), incentive pay for select positions, and opportunities for annual increases based on performance.
Benefits and More: Paid time off, health and welfare benefits (medical, dental, vision, life, disability), flexible spending accounts, family benefits such as adoption assistance and parental leave, defined contribution retirement plans with employer match, and educational assistance.
About Advocate Health: Advocate Health is a large nonprofit health system with operations across multiple regions. It emphasizes clinical innovation, outcomes, and value-based care, with extensive staffing and educational programs.
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