Manager, Corporate F&B Performance Support
IHG Hotels & Resorts, Atlanta, GA, United States
Overview
The Corporate F&B Performance Support Manager partners closely with the Regional Vice Presidents (RVPs) of F&B Performance to drive improvement across all Food & Beverage revenue streams at Luxury & Lifestyle (L&L) and managed hotels. This role provides hands-on analytical, operational, and project support to translate performance strategy into on-property action. Acting as a performance execution partner, this role supports hotels in identifying opportunities, implementing best practices, and improving revenue, profitability, and guest experience across outlets, catering & events, and in-room dining. The role also supports pre-opening and transition activity where performance enablement is required, ensuring continuity between NHOP readiness and ongoing operations.
Your day to day
F&B Performance Enablement
Supports RVPs of F&B Performance in driving performance across all F&B revenue streams, including outlets, catering & events, and in-room dining.
Analyzes hotel-level F&B performance data to identify trends, gaps, and improvement opportunities.
Assists with development and execution of property-level action plans focused on revenue growth, margin improvement, and guest experience.
Supports implementation and adoption of F&B programs, tools, and operational best practices.
Works directly with hotel leadership teams to support execution and follow-through.
Tools, Standards & Best Practice Support
Supports development, testing, and rollout of scalable F&B tools, resources, and playbooks.
Helps translate brand and enterprise priorities into practical, hotel-ready guidance.
Shares best practices and insights across hotels to promote consistency and performance improvement.
Partners with analytics and COE teams to support reporting, insights, and performance tracking.
Support hotel leaders with F&B tools training and program immersions.
Cross-Functional & Stakeholder Support
Works in close partnership with RVPs of F&B Performance, providing execution support and analysis. Works in conjunction with the wider Performance Leadership Team to drive on-property total asset performance.
Coordinates with Brand, Operations, Procurement, Commercial and Finance, and COE partners to support performance initiatives.
Engages with owners and hotel leadership to support alignment and adoption of performance initiatives.
NHOP & Transition Support (As Needed)
Supports F&B performance enablement for new hotel openings and major transitions where required.
Partners with NHOP and Concept Development teams to ensure alignment between concept intent and operational execution.
What We Need From You
Bachelor’s degree preferred or equivalent professional experience.
Minimum 3 years of experience in restaurant and bar operations management role (manager or higher).
Minimum 1 year of hotel experience in restaurant and bar operations leadership role (Assistant General Manager or higher).
Experience in hotel or restaurant F&B operations, performance management, or regional support roles.
Demonstrated ability to analyze performance data and translate insights into action.
Experience working directly with hotel leadership teams and owners.
Strong project management and organizational skills.
Attention to detail with ability to manage multiple concurrent workstreams.
Clear written and verbal communication skills.
Comfort operating in a fast-paced, matrixed environment.
Working knowledge of hospitality development processes and timelines.
Familiarity in administration and support, particularly within hotel or restaurant operations, ideally supporting more than one person in this capacity.
Strong analytical and problem-solving skills.
Working knowledge of F&B revenue streams and operational levers.
Ability to manage multiple priorities across a diverse hotel portfolio.
Strong communication and relationship-building skills.
Travel
– 30%
Location
– Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
Salary & Benefits
The salary range for this role is $90,000.00 to $110,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
IHG Hotels & Resorts is an equal opportunity employer. We promote a culture of trust, support, and acceptance. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Important information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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The Corporate F&B Performance Support Manager partners closely with the Regional Vice Presidents (RVPs) of F&B Performance to drive improvement across all Food & Beverage revenue streams at Luxury & Lifestyle (L&L) and managed hotels. This role provides hands-on analytical, operational, and project support to translate performance strategy into on-property action. Acting as a performance execution partner, this role supports hotels in identifying opportunities, implementing best practices, and improving revenue, profitability, and guest experience across outlets, catering & events, and in-room dining. The role also supports pre-opening and transition activity where performance enablement is required, ensuring continuity between NHOP readiness and ongoing operations.
Your day to day
F&B Performance Enablement
Supports RVPs of F&B Performance in driving performance across all F&B revenue streams, including outlets, catering & events, and in-room dining.
Analyzes hotel-level F&B performance data to identify trends, gaps, and improvement opportunities.
Assists with development and execution of property-level action plans focused on revenue growth, margin improvement, and guest experience.
Supports implementation and adoption of F&B programs, tools, and operational best practices.
Works directly with hotel leadership teams to support execution and follow-through.
Tools, Standards & Best Practice Support
Supports development, testing, and rollout of scalable F&B tools, resources, and playbooks.
Helps translate brand and enterprise priorities into practical, hotel-ready guidance.
Shares best practices and insights across hotels to promote consistency and performance improvement.
Partners with analytics and COE teams to support reporting, insights, and performance tracking.
Support hotel leaders with F&B tools training and program immersions.
Cross-Functional & Stakeholder Support
Works in close partnership with RVPs of F&B Performance, providing execution support and analysis. Works in conjunction with the wider Performance Leadership Team to drive on-property total asset performance.
Coordinates with Brand, Operations, Procurement, Commercial and Finance, and COE partners to support performance initiatives.
Engages with owners and hotel leadership to support alignment and adoption of performance initiatives.
NHOP & Transition Support (As Needed)
Supports F&B performance enablement for new hotel openings and major transitions where required.
Partners with NHOP and Concept Development teams to ensure alignment between concept intent and operational execution.
What We Need From You
Bachelor’s degree preferred or equivalent professional experience.
Minimum 3 years of experience in restaurant and bar operations management role (manager or higher).
Minimum 1 year of hotel experience in restaurant and bar operations leadership role (Assistant General Manager or higher).
Experience in hotel or restaurant F&B operations, performance management, or regional support roles.
Demonstrated ability to analyze performance data and translate insights into action.
Experience working directly with hotel leadership teams and owners.
Strong project management and organizational skills.
Attention to detail with ability to manage multiple concurrent workstreams.
Clear written and verbal communication skills.
Comfort operating in a fast-paced, matrixed environment.
Working knowledge of hospitality development processes and timelines.
Familiarity in administration and support, particularly within hotel or restaurant operations, ideally supporting more than one person in this capacity.
Strong analytical and problem-solving skills.
Working knowledge of F&B revenue streams and operational levers.
Ability to manage multiple priorities across a diverse hotel portfolio.
Strong communication and relationship-building skills.
Travel
– 30%
Location
– Atlanta, GA: Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business.
Salary & Benefits
The salary range for this role is $90,000.00 to $110,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.
IHG Hotels & Resorts is an equal opportunity employer. We promote a culture of trust, support, and acceptance. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
Important information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
#J-18808-Ljbffr