Museum Customer Service Officer
City of Newcastle, Australia, Newcastle, CA, United States
Job Overview
The City of Newcastle (CN) is seeking an enthusiastic and engaging Museum Customer Service Officer for a permanent, part‑time role. The position entails 22.5 hours per week, scheduled on Friday to Sunday.
Key Responsibilities
Provide exceptional customer service to visitors as the first point of contact.
Perform all duties of a Shift Supervisor, including opening/closing, cash management and reconciliation of the POS system.
Supervise and direct casual team members during shifts.
Ensure the safety of visitors, cultural collections, exhibitions and the physical site.
Deliver quality interactions and advice across a variety of channels while projecting a positive image of Newcastle Museum.
Benefits
4 weeks of annual leave, 3 weeks of personal leave (pro‑rata) plus 2 additional paid public holidays.
17.5% annual leave loading yearly payment.
Paid parental leave for primary carers.
Industry leading employment conditions.
Corporate fitness programme from as little as $12.90 per fortnight.
Access to exclusive CN employee benefits including novated lease options and reward & recognition vouchers.
Annual performance development plans and ongoing training and development opportunities.
Leading the CN Way leadership programme.
Inclusion, diversity & equity employee networks and initiatives.
Health & wellbeing programmes, including onsite physiotherapy, psychology, yoga and mental health ambassador groups.
EEO Statement
People with diverse lived experiences—including Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious, linguistic backgrounds, people with disability, carers and veterans—are encouraged to apply.
Application Closing Date
Sunday 3 May 2026
Remuneration
$46,981.34 + penalty rates + 17.5% annual leave loading yearly payment + 12% superannuation per annum for a 22.5‑hour week.
Contact
Mala Scorse – Head of Service Delivery – 0419 496 497 or mscorse@ncc.nsw.gov.au
You must have the right to live and work in Australia to apply for this job.
If you need any adjustments to be made to the recruitment process or you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.
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The City of Newcastle (CN) is seeking an enthusiastic and engaging Museum Customer Service Officer for a permanent, part‑time role. The position entails 22.5 hours per week, scheduled on Friday to Sunday.
Key Responsibilities
Provide exceptional customer service to visitors as the first point of contact.
Perform all duties of a Shift Supervisor, including opening/closing, cash management and reconciliation of the POS system.
Supervise and direct casual team members during shifts.
Ensure the safety of visitors, cultural collections, exhibitions and the physical site.
Deliver quality interactions and advice across a variety of channels while projecting a positive image of Newcastle Museum.
Benefits
4 weeks of annual leave, 3 weeks of personal leave (pro‑rata) plus 2 additional paid public holidays.
17.5% annual leave loading yearly payment.
Paid parental leave for primary carers.
Industry leading employment conditions.
Corporate fitness programme from as little as $12.90 per fortnight.
Access to exclusive CN employee benefits including novated lease options and reward & recognition vouchers.
Annual performance development plans and ongoing training and development opportunities.
Leading the CN Way leadership programme.
Inclusion, diversity & equity employee networks and initiatives.
Health & wellbeing programmes, including onsite physiotherapy, psychology, yoga and mental health ambassador groups.
EEO Statement
People with diverse lived experiences—including Aboriginal and Torres Strait Islander Australians, people with diverse gender identities and sexualities, people from different cultural, racial, ethnic, religious, linguistic backgrounds, people with disability, carers and veterans—are encouraged to apply.
Application Closing Date
Sunday 3 May 2026
Remuneration
$46,981.34 + penalty rates + 17.5% annual leave loading yearly payment + 12% superannuation per annum for a 22.5‑hour week.
Contact
Mala Scorse – Head of Service Delivery – 0419 496 497 or mscorse@ncc.nsw.gov.au
You must have the right to live and work in Australia to apply for this job.
If you need any adjustments to be made to the recruitment process or you would like to discuss any accessibility requirements, please contact recruit@ncc.nsw.gov.au for a confidential discussion.
#J-18808-Ljbffr