Front Desk Supervisor
U.S. Marine Corps, Pensacola, FL, United States
Job Duties
Ensures security of all residents is maintained at all times
Ensures privacy of all residents is maintained at all times
Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members
Provide assistance handling customer complaints, involving management as necessary
Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times
Serve as the eMH system administrator alternate with the same responsibilities as the system administrator when the administrator is not available
Ensure front desk clerks and duty-watch standers provide courteous and expeditious UH assignments in a responsive and customer oriented manner
Manage, organize and train front desk clerks to carry out their duties and responsibilities in an appropriate and professional manner
Resolve administrative problems, routine operational issues, and complaints related to front desk operations
Provide recommended solutions and draft procedures for review and implementation to higher management
Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards
Provide oversight of all key inventories and accountability records related to key control
Manage Unaccompanied Housing (UH) wait lists and ensure the Unaccompanied Housing Assignment Review Board (UHARB) has copies of the latest UH wait lists
Manage the preparation and submission of daily, weekly, quarterly, and annual Unaccompanied Housing (UH) reports including: occupancy, unit or room availability, utilization, inventory, etc.
Ensure the accuracy of the semi-annual inventory and utilization report
Ensure the timeliness and accuracy of front desk operations, correspondence and Enterprise Military Housing (eMH) data input and records
Ensure all inspection reports are entered into eMH
Ensure Enterprise Military Housing (eMH) reports are prepared, as required, for the daily management of UH (i.e. check-in, outstanding new resident orientation, vacant beds reports, etc.)
Ensure unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual (CNIC M-11103.2) and local policy
Per local guidance, approve resident-requested room changes and ensure front desk associates are properly documenting room transfers in Enterprise Military Housing (eMH)
Coordinate with tenant and training commands for required room blocks for returning commands, air wings, incoming classes, etc.
Other duties as assigned
Ensures security of all residents is maintained at all times
Ensures privacy of all residents is maintained at all times
Must possess a welcoming manner and a positive attitude; demonstrate effective communication skills; professionally interact with residents, leadership of tenant commands and with Unaccompanied Housing (UH) staff; answer questions regarding housing facilities; provide information regarding on-base facilities for service members
Provide assistance handling customer complaints, involving management as necessary
Provide quality customer service for all internal and external customers, presenting neat, clean and professional appearance at all times
Serve as the eMH system administrator alternate with the same responsibilities as the system administrator when the administrator is not available
Ensure front desk clerks and duty-watch standers provide courteous and expeditious UH assignments in a responsive and customer oriented manner
Manage, organize and train front desk clerks to carry out their duties and responsibilities in an appropriate and professional manner
Resolve administrative problems, routine operational issues, and complaints related to front desk operations
Provide recommended solutions and draft procedures for review and implementation to higher management
Maintain key control, including controlling the issuing of emergency and master keys and maintaining the supply of blank resident key cards
Provide oversight of all key inventories and accountability records related to key control
Manage Unaccompanied Housing (UH) wait lists and ensure the Unaccompanied Housing Assignment Review Board (UHARB) has copies of the latest UH wait lists
Manage the preparation and submission of daily, weekly, quarterly, and annual Unaccompanied Housing (UH) reports including: occupancy, unit or room availability, utilization, inventory, etc.
Ensure the accuracy of the semi-annual inventory and utilization report
Ensure the timeliness and accuracy of front desk operations, correspondence and Enterprise Military Housing (eMH) data input and records
Ensure all inspection reports are entered into eMH
Ensure Enterprise Military Housing (eMH) reports are prepared, as required, for the daily management of UH (i.e. check-in, outstanding new resident orientation, vacant beds reports, etc.)
Ensure unit or room assignments are made following guidance in Unaccompanied Housing Operations Manual (CNIC M-11103.2) and local policy
Per local guidance, approve resident-requested room changes and ensure front desk associates are properly documenting room transfers in Enterprise Military Housing (eMH)
Coordinate with tenant and training commands for required room blocks for returning commands, air wings, incoming classes, etc.
Other duties as assigned