Front Office Manager
Element Hotels, Miami, FL, United States
Position Details
Job Number
26035918
Job Category
Rooms & Guest Services Operations
Location
Element Miami Doral, 3285 NW 107th Ave, Doral, Florida, United States, 33172
Schedule
Full Time
Located Remotely?
N
Position Type
Management
Expiration Date
05/08/2026
Role Overview
This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We are seeking a dynamic and service-driven Dual Front Office Manager to oversee front office operations at our dual-brand Marriott property: Aloft and Element Miami Doral. This role is responsible for ensuring exceptional guest experiences, efficient daily operations, and strong team leadership across both hotels.
Key Responsibilities
Oversee all front office operations for both Aloft and Element properties
Ensure outstanding guest service and satisfaction, handling escalations and resolving guest concerns promptly
Lead, train, and motivate front desk teams to deliver Marriott brand standards
Manage Daily Operations Including
Check-in/check-out processes
Room assignments and inventory control
Cash handling and audit support
Monitor and improve guest satisfaction scores (GSS, reviews, loyalty recognition)
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
Maintain compliance with Marriott policies, procedures, and brand standards
Prepare schedules, manage labor costs, and support payroll processes
Assist with forecasting, budgeting, and reporting
Ensure proper use and optimization of Lightspeed PMS
Qualifications
Minimum 5 years of experience in hospitality, with at least 2 years in a supervisory or management role
Previous experience in front office operations (preferably Marriott or dual-property experience)
Proficiency in Lightspeed PMS required
Bilingual (English & Spanish) required
Strong leadership, communication, and problem‑solving skills
Ability to work in a fast-paced, multi-property environment
Flexible schedule, including weekends and holidays
Compensation & Benefits
$60,000-$75,000
Health and dental insurance, Complimentary lunch, 80 hours of vacation (PTO) annually, 32 hours of sick time annually
EEO Statement
This company is an equal opportunity employer.
#J-18808-Ljbffr
Job Number
26035918
Job Category
Rooms & Guest Services Operations
Location
Element Miami Doral, 3285 NW 107th Ave, Doral, Florida, United States, 33172
Schedule
Full Time
Located Remotely?
N
Position Type
Management
Expiration Date
05/08/2026
Role Overview
This hotel is owned and operated by an independent franchisee, Doral Hotel Enterprises. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We are seeking a dynamic and service-driven Dual Front Office Manager to oversee front office operations at our dual-brand Marriott property: Aloft and Element Miami Doral. This role is responsible for ensuring exceptional guest experiences, efficient daily operations, and strong team leadership across both hotels.
Key Responsibilities
Oversee all front office operations for both Aloft and Element properties
Ensure outstanding guest service and satisfaction, handling escalations and resolving guest concerns promptly
Lead, train, and motivate front desk teams to deliver Marriott brand standards
Manage Daily Operations Including
Check-in/check-out processes
Room assignments and inventory control
Cash handling and audit support
Monitor and improve guest satisfaction scores (GSS, reviews, loyalty recognition)
Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations
Maintain compliance with Marriott policies, procedures, and brand standards
Prepare schedules, manage labor costs, and support payroll processes
Assist with forecasting, budgeting, and reporting
Ensure proper use and optimization of Lightspeed PMS
Qualifications
Minimum 5 years of experience in hospitality, with at least 2 years in a supervisory or management role
Previous experience in front office operations (preferably Marriott or dual-property experience)
Proficiency in Lightspeed PMS required
Bilingual (English & Spanish) required
Strong leadership, communication, and problem‑solving skills
Ability to work in a fast-paced, multi-property environment
Flexible schedule, including weekends and holidays
Compensation & Benefits
$60,000-$75,000
Health and dental insurance, Complimentary lunch, 80 hours of vacation (PTO) annually, 32 hours of sick time annually
EEO Statement
This company is an equal opportunity employer.
#J-18808-Ljbffr