Rehabilitation Casework Technician
NC Department of Health and Human Services, Raleigh, NC, United States
Division
EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD
Department of Health and Human Services (DHHS)
Job Classification Title
Administrative Specialist I (S)
Position Number
60055352
Grade
NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state, with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians and providing human service needs for special populations, including individuals who are deaf, blind, developmentally disabled, and mentally ill.
Job Overview
This Rehabilitation Casework Technician position is located in the Hickory VR/IL Unit Office in Catawba County. The primary purpose of this role is to provide administrative and casework support to Rehabilitation Counselors who deliver services to individuals receiving Independent Living Services through the Hickory EIPD Unit.
Job Responsibilities
Interview consumers and gather diagnostic reports to assist counselors with determining eligibility and required services.
Assist in developing written plans of services in conjunction with the consumer, parent, and/or guardian.
Conduct in‑person home visits with consumers for assessment and service provision.
Document casework data and the provision of services throughout the rehabilitation process in the case management system.
Prepare documents, file, schedule, and enter casework data, including invoices, billing documents, and correspondence to support consumer services.
Work with community employers and partners to place highly qualified consumers in appropriate jobs, leading to successful employment outcomes.
Provide additional support as designated by the counselor and complete all related administrative tasks.
Preferred Qualifications
Knowledge of and/or experience working with people with disabilities.
Experience providing effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in a fast‑paced setting.
Ability to be flexible, detail‑oriented, and organized with multiple priority assignments.
Required Education and Experience
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or an equivalent combination of education and experience.
Compensation and Benefits
Salary: $39,244 – $68,679 (grade NC08). The position is eligible for a hybrid‑teleworking schedule, including weekly onsite work hours. The State of North Carolina offers comprehensive benefits, including health insurance, retirement plans, NCFlex program benefits, paid vacation, sick leave, community service leave, and paid parental leave.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.
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EMPLOY, INDEP FOR PEOPLE W/DISAB - EIPD
Department of Health and Human Services (DHHS)
Job Classification Title
Administrative Specialist I (S)
Position Number
60055352
Grade
NC08
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest and most complex agencies in the state, with approximately 17,000 employees. It is responsible for ensuring the health, safety, and well‑being of all North Carolinians and providing human service needs for special populations, including individuals who are deaf, blind, developmentally disabled, and mentally ill.
Job Overview
This Rehabilitation Casework Technician position is located in the Hickory VR/IL Unit Office in Catawba County. The primary purpose of this role is to provide administrative and casework support to Rehabilitation Counselors who deliver services to individuals receiving Independent Living Services through the Hickory EIPD Unit.
Job Responsibilities
Interview consumers and gather diagnostic reports to assist counselors with determining eligibility and required services.
Assist in developing written plans of services in conjunction with the consumer, parent, and/or guardian.
Conduct in‑person home visits with consumers for assessment and service provision.
Document casework data and the provision of services throughout the rehabilitation process in the case management system.
Prepare documents, file, schedule, and enter casework data, including invoices, billing documents, and correspondence to support consumer services.
Work with community employers and partners to place highly qualified consumers in appropriate jobs, leading to successful employment outcomes.
Provide additional support as designated by the counselor and complete all related administrative tasks.
Preferred Qualifications
Knowledge of and/or experience working with people with disabilities.
Experience providing effective front‑line service to the public, including responding to inquiries, resolving concerns, and maintaining professionalism in a fast‑paced setting.
Ability to be flexible, detail‑oriented, and organized with multiple priority assignments.
Required Education and Experience
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or an equivalent combination of education and experience.
Compensation and Benefits
Salary: $39,244 – $68,679 (grade NC08). The position is eligible for a hybrid‑teleworking schedule, including weekly onsite work hours. The State of North Carolina offers comprehensive benefits, including health insurance, retirement plans, NCFlex program benefits, paid vacation, sick leave, community service leave, and paid parental leave.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices.
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