Level I Representative
NC Department of Health and Human Services, Raleigh, NC, United States
About the North Carolina Department of Health and Human Services (DHHS)
The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state with approximately 17,000 employees. It serves all North Carolinians by providing health, safety, and well‑being services, including support for special populations and economic independence for those in need.
Job Classification
Administrative Specialist I (S)
Position Number: 60042215
Grade: NC08
Description of Work
The position is located in the Compliance and Support unit of the Central Office within the Social Services Division and works at the Customer Support Call Center in Martin County, NC. The role supports Title IV, Part D child support services by:
locating the non‑custodial parent;
establishing paternity;
establishing support obligations;
collecting support payments;
enforcing support obligations.
Responsibilities
Provide accurate information to callers about their case(s)
Update demographic information in case records in the statewide Child Support System, ACTS (Automated Collection and Tracking System)
Assist with basic participant website registration
Generate ACTS documents for callers
Explain notices, application process and fees for child support services
Explain service timelines, wage withholding information, arrears balances, and payment distribution information
Provide appointment/hearing dates and times
Document customer interactions in ACTS and notify responsible case managers
Qualifications
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Preferred experience working in a call center setting addressing callers’ needs.
Preferred customer service skills demonstrated in an office or medical setting.
Preferred data entry experience.
Compensation and Benefits
Salary Range: $39,244 - $68,679 (Recruitment Range: $39,244 - $40,492). The State of North Carolina offers comprehensive benefits, including health insurance, retirement plans, NCFlex program, paid vacation, sick and community service leave, and paid parental leave for eligible employees.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from unlawful discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
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The North Carolina Department of Health and Human Services (DHHS) is one of the largest agencies in the state with approximately 17,000 employees. It serves all North Carolinians by providing health, safety, and well‑being services, including support for special populations and economic independence for those in need.
Job Classification
Administrative Specialist I (S)
Position Number: 60042215
Grade: NC08
Description of Work
The position is located in the Compliance and Support unit of the Central Office within the Social Services Division and works at the Customer Support Call Center in Martin County, NC. The role supports Title IV, Part D child support services by:
locating the non‑custodial parent;
establishing paternity;
establishing support obligations;
collecting support payments;
enforcing support obligations.
Responsibilities
Provide accurate information to callers about their case(s)
Update demographic information in case records in the statewide Child Support System, ACTS (Automated Collection and Tracking System)
Assist with basic participant website registration
Generate ACTS documents for callers
Explain notices, application process and fees for child support services
Explain service timelines, wage withholding information, arrears balances, and payment distribution information
Provide appointment/hearing dates and times
Document customer interactions in ACTS and notify responsible case managers
Qualifications
High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.
Preferred experience working in a call center setting addressing callers’ needs.
Preferred customer service skills demonstrated in an office or medical setting.
Preferred data entry experience.
Compensation and Benefits
Salary Range: $39,244 - $68,679 (Recruitment Range: $39,244 - $40,492). The State of North Carolina offers comprehensive benefits, including health insurance, retirement plans, NCFlex program, paid vacation, sick and community service leave, and paid parental leave for eligible employees.
EEO Statement
The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from unlawful discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
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