Manager of Career Center
San Diego Workforce Partnership, San Diego, CA, United States
Position Summary
Reporting to the Director of Career Centers, the Manager of Career Center is responsible for performance management with a focus on oversight and optimal service delivery of an assigned workforce development Career Center. This role supervises a career center staff team implementing State of California WIOA‑funded public assistance and workforce development services. The Manager proactively monitors and oversees staff ensuring accountability of programmatic performance, compliance, exceeding performance goals, and continuous improvement of customer satisfaction. Services include recruitment of eligible participants, enrollment procedures, career counseling, job search support, placement in subsidized and non‑subsidized wage employment, job development activities, and other financial services/resources. The Manager communicates and collaborates with internal programmatic services, governmental agencies, partners, and businesses.
Essential Functions
Manage, coordinate, and oversee workforce development team members in person and virtually utilizing various communication systems and portals.
Manage and implement staff hiring, onboarding, training, engagement, performance reviews and corrective actions in collaboration with People & Culture and the Director of Career Centers.
Continuously assess team dynamics, structure, and skills to develop optimal service delivery.
Provide a detailed implementation plan to achieve successful performance outcomes.
Ensure team surpasses set targets for enrollments, client plans, training, supportive services, meaningful placements, and client satisfaction.
Analyze and evaluate data trends as they relate to achieving and exceeding assigned performance standards.
Enhance systems and structures to continuously measure and improve program performance, efficiency, and quality.
Collaborate with operations and interdepartmental teams to ensure compliance, optimal client experience, and integrity of program delivery.
Provide staff technical and programmatic training on CalJobs, Expanded Subsidized Employment, CalFresh Employment & Training, Workforce Investment, and Opportunity Act, and other federal, state, and local programs.
Manage career center risks while prioritizing and safeguarding the best interests and assets of the organization, its reputation, and integrity.
Maintain accountability for SDWP programs implementation through the Career Center, including asset controls, policies, procedures, regulations, and legislation.
Manage and monitor performance within budget, ensuring all spending goals are met appropriately.
Support and coordinate communications for client training, technical assistance, job fairs, and partnership meetings.
Implement collaborative and partnership services to integrate a shared service delivery model.
Work with funded subrecipients to support the development of client‑centric career training and placement opportunities.
Demonstrate work ethic and integrity while striving for service excellence.
Perform other related duties as assigned.
Job Requirements
Bachelor’s degree in office administration, business administration or related field.
Three to five (3‑5) years’ management experience.
Three to five (3‑5) years’ supporting public assistance case management program implementation.
Knowledge of WIOA, workforce development, and/or career center services.
Knowledge of CalJOBS, or similar institutional CRM systems.
Ability to work independently and as a member of various teams.
Strong organizational, problem‑solving, and analytical skills; able to manage priorities and workflow.
Excellent verbal and written communication skills with advanced interpersonal skills.
Ability to work effectively with a diversity of individuals at all organizational levels.
Demonstrated ability to plan, organize projects, and the ability to make sound and timely decisions.
Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.
Master’s degree in office or business administration.
Working knowledge of Social Security Benefits and State Employment Services.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
An empathetic, person‑centered approach to case management.
Certification(s) in conflict management, motivational interviewing, trauma‑informed care and/or social‑emotional learning.
Previous work in Salesforce, eForm, or other client relations management tools.
Benefits
We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include: PTO, PTO sell‑back program, generous employer‑paid benefits (platinum plans), company‑paid learning and professional‑development program, pension plan and 457 retirement plan, additional employee wellness. Compensation for this position ranges from $88,386-$120,808.
Equal Employment Opportunity Statement
San Diego Workforce Partnership is a committed equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities. The organization is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Reporting to the Director of Career Centers, the Manager of Career Center is responsible for performance management with a focus on oversight and optimal service delivery of an assigned workforce development Career Center. This role supervises a career center staff team implementing State of California WIOA‑funded public assistance and workforce development services. The Manager proactively monitors and oversees staff ensuring accountability of programmatic performance, compliance, exceeding performance goals, and continuous improvement of customer satisfaction. Services include recruitment of eligible participants, enrollment procedures, career counseling, job search support, placement in subsidized and non‑subsidized wage employment, job development activities, and other financial services/resources. The Manager communicates and collaborates with internal programmatic services, governmental agencies, partners, and businesses.
Essential Functions
Manage, coordinate, and oversee workforce development team members in person and virtually utilizing various communication systems and portals.
Manage and implement staff hiring, onboarding, training, engagement, performance reviews and corrective actions in collaboration with People & Culture and the Director of Career Centers.
Continuously assess team dynamics, structure, and skills to develop optimal service delivery.
Provide a detailed implementation plan to achieve successful performance outcomes.
Ensure team surpasses set targets for enrollments, client plans, training, supportive services, meaningful placements, and client satisfaction.
Analyze and evaluate data trends as they relate to achieving and exceeding assigned performance standards.
Enhance systems and structures to continuously measure and improve program performance, efficiency, and quality.
Collaborate with operations and interdepartmental teams to ensure compliance, optimal client experience, and integrity of program delivery.
Provide staff technical and programmatic training on CalJobs, Expanded Subsidized Employment, CalFresh Employment & Training, Workforce Investment, and Opportunity Act, and other federal, state, and local programs.
Manage career center risks while prioritizing and safeguarding the best interests and assets of the organization, its reputation, and integrity.
Maintain accountability for SDWP programs implementation through the Career Center, including asset controls, policies, procedures, regulations, and legislation.
Manage and monitor performance within budget, ensuring all spending goals are met appropriately.
Support and coordinate communications for client training, technical assistance, job fairs, and partnership meetings.
Implement collaborative and partnership services to integrate a shared service delivery model.
Work with funded subrecipients to support the development of client‑centric career training and placement opportunities.
Demonstrate work ethic and integrity while striving for service excellence.
Perform other related duties as assigned.
Job Requirements
Bachelor’s degree in office administration, business administration or related field.
Three to five (3‑5) years’ management experience.
Three to five (3‑5) years’ supporting public assistance case management program implementation.
Knowledge of WIOA, workforce development, and/or career center services.
Knowledge of CalJOBS, or similar institutional CRM systems.
Ability to work independently and as a member of various teams.
Strong organizational, problem‑solving, and analytical skills; able to manage priorities and workflow.
Excellent verbal and written communication skills with advanced interpersonal skills.
Ability to work effectively with a diversity of individuals at all organizational levels.
Demonstrated ability to plan, organize projects, and the ability to make sound and timely decisions.
Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint.
Master’s degree in office or business administration.
Working knowledge of Social Security Benefits and State Employment Services.
Strong organizational skills with the ability to manage multiple tasks simultaneously.
An empathetic, person‑centered approach to case management.
Certification(s) in conflict management, motivational interviewing, trauma‑informed care and/or social‑emotional learning.
Previous work in Salesforce, eForm, or other client relations management tools.
Benefits
We offer a great work environment, a culture that values individuality and inclusion, collaborative and innovative teams, and a competitive pay and benefits package. Our benefits include: PTO, PTO sell‑back program, generous employer‑paid benefits (platinum plans), company‑paid learning and professional‑development program, pension plan and 457 retirement plan, additional employee wellness. Compensation for this position ranges from $88,386-$120,808.
Equal Employment Opportunity Statement
San Diego Workforce Partnership is a committed equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Auxiliary aids and services are available upon request to individuals with disabilities. The organization is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state, or local law.
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