Clinical Program Manager - Living Well At Home
Boston Medical Center (BMC), Boston, MA, United States
Position Summary
Living Well at Home (LWAH) is Boston Medical Center’s Housing Services Department whose mission is to end the cycle of homelessness for our community. LWAH provides intensive housing and behavioral health services to nearly 1,000 individuals experiencing or at risk of homelessness each year. The Clinical Program Manager will provide program development, oversight, and supervision to LWAH’s growing Cambridge portfolio of programs, including both scattered‑site and congregate settings that serve individuals with complex medical, behavioral, and social needs. The role includes supervising clinical and case management staff who support formerly unhoused residents in permanent supportive housing, building relationships with community partners, and overseeing program development, evaluation, and execution. The manager will work closely with the Clinical Housing Director and the Director of Housing Services to ensure clinical and housing stabilization needs are met and staff are adequately supported.
Position
Clinical Program Manager
Department
Living Well At Home
Schedule
Full Time
Essential Responsibilities / Duties
Recruit, onboard, and train new case management and clinical staff.
Provide clinical and programmatic supervision to case managers and behavioral health staff, including serving as the primary point of contact and escalation point for client crises or emergencies.
Manage key relationships with community partners by representing BMC and LWAH in a professional manner.
Develop program performance standards with department leadership; monitor performance against those standards; implement corrective actions and lead ongoing process improvement efforts.
Organize and participate in scheduled meetings, including team meetings, group supervision, and individual supervision.
Maintain appropriate boundaries with clients, partner agencies, and staff while using a trauma- and harm-reduction-informed lens.
Practice and teach cultural humility and the desire to work with a diverse, multicultural, and multilingual population.
Communicate courteously, pleasantly, and professionally with direct reports, clients, the general public, staff members, external agencies, ACO partners, and other organizational leaders.
Provide coverage for other clinical leadership and staff serving other programs in the department as needed.
Education
Master’s degree in social work or mental health counseling required.
Certificates, Licenses, Registrations Required
Massachusetts license as an independently licensed mental health professional such as Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC).
Experience
5+ years working with patient populations impacted by serious mental illness and substance use disorder.
Experience working in a congregate living setting and/or homeless services required.
Experience supervising employees required.
Experience working in an independent role.
Knowledge, Skills & Abilities (KSA)
Demonstrated ability to lead a diverse team of case managers and clinicians and execute programmatic changes in consultation with LWAH leadership.
Ability to manage multiple programmatic and personnel needs and prioritize as needed.
Comprehensive knowledge of behavioral health and housing resources and systems in the Greater Boston Area.
Ability to lead in a fast-paced environment with organizational, time management, critical thinking, and problem-solving skills.
Strong interpersonal skills and ability to communicate in a courteous, pleasant, and professional manner with healthcare providers, patients, families, the general public, staff members, external agencies, and other organizational leaders.
Ability to travel between different worksites.
Ability to work independently and make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics.
Proficient oral and written English communication skills.
Bi-lingual and/or bi-cultural candidates preferred.
Intermediate Microsoft Office suite experience (MS Word, Excel, Access, Outlook).
Experience using an electronic health record preferred.
Lived experience is valued.
Compensation Range
$83,000.00–$120,500.00. This range is based on minimum job qualifications and may be adjusted according to education, experience, skills, certifications, and internal equity. Boston Medical Center offers total compensation that includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.
Equal Opportunity Employer / Disabled / Veterans
Boston Medical Center is an equal opportunity employer. We state that the current job openings are listed on our website only, and applications are only accepted through our website. We do not request downloads, application “apps,” or text‑message/social‑media based offers, and we do not require individuals to purchase equipment prior to employment.
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Living Well at Home (LWAH) is Boston Medical Center’s Housing Services Department whose mission is to end the cycle of homelessness for our community. LWAH provides intensive housing and behavioral health services to nearly 1,000 individuals experiencing or at risk of homelessness each year. The Clinical Program Manager will provide program development, oversight, and supervision to LWAH’s growing Cambridge portfolio of programs, including both scattered‑site and congregate settings that serve individuals with complex medical, behavioral, and social needs. The role includes supervising clinical and case management staff who support formerly unhoused residents in permanent supportive housing, building relationships with community partners, and overseeing program development, evaluation, and execution. The manager will work closely with the Clinical Housing Director and the Director of Housing Services to ensure clinical and housing stabilization needs are met and staff are adequately supported.
Position
Clinical Program Manager
Department
Living Well At Home
Schedule
Full Time
Essential Responsibilities / Duties
Recruit, onboard, and train new case management and clinical staff.
Provide clinical and programmatic supervision to case managers and behavioral health staff, including serving as the primary point of contact and escalation point for client crises or emergencies.
Manage key relationships with community partners by representing BMC and LWAH in a professional manner.
Develop program performance standards with department leadership; monitor performance against those standards; implement corrective actions and lead ongoing process improvement efforts.
Organize and participate in scheduled meetings, including team meetings, group supervision, and individual supervision.
Maintain appropriate boundaries with clients, partner agencies, and staff while using a trauma- and harm-reduction-informed lens.
Practice and teach cultural humility and the desire to work with a diverse, multicultural, and multilingual population.
Communicate courteously, pleasantly, and professionally with direct reports, clients, the general public, staff members, external agencies, ACO partners, and other organizational leaders.
Provide coverage for other clinical leadership and staff serving other programs in the department as needed.
Education
Master’s degree in social work or mental health counseling required.
Certificates, Licenses, Registrations Required
Massachusetts license as an independently licensed mental health professional such as Licensed Independent Clinical Social Worker (LICSW) or Licensed Mental Health Counselor (LMHC).
Experience
5+ years working with patient populations impacted by serious mental illness and substance use disorder.
Experience working in a congregate living setting and/or homeless services required.
Experience supervising employees required.
Experience working in an independent role.
Knowledge, Skills & Abilities (KSA)
Demonstrated ability to lead a diverse team of case managers and clinicians and execute programmatic changes in consultation with LWAH leadership.
Ability to manage multiple programmatic and personnel needs and prioritize as needed.
Comprehensive knowledge of behavioral health and housing resources and systems in the Greater Boston Area.
Ability to lead in a fast-paced environment with organizational, time management, critical thinking, and problem-solving skills.
Strong interpersonal skills and ability to communicate in a courteous, pleasant, and professional manner with healthcare providers, patients, families, the general public, staff members, external agencies, and other organizational leaders.
Ability to travel between different worksites.
Ability to work independently and make decisions based on established health system policies and procedures as well as the NASW or professional organization code of ethics.
Proficient oral and written English communication skills.
Bi-lingual and/or bi-cultural candidates preferred.
Intermediate Microsoft Office suite experience (MS Word, Excel, Access, Outlook).
Experience using an electronic health record preferred.
Lived experience is valued.
Compensation Range
$83,000.00–$120,500.00. This range is based on minimum job qualifications and may be adjusted according to education, experience, skills, certifications, and internal equity. Boston Medical Center offers total compensation that includes benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.
Equal Opportunity Employer / Disabled / Veterans
Boston Medical Center is an equal opportunity employer. We state that the current job openings are listed on our website only, and applications are only accepted through our website. We do not request downloads, application “apps,” or text‑message/social‑media based offers, and we do not require individuals to purchase equipment prior to employment.
#J-18808-Ljbffr