Service Delivery Lead — Data-Driven Ops & CX

Convera Holdings, LLC. is seeking a Senior Specialist / Service Delivery Manager in Santa Ana, California. This role involves managing service delivery outcomes and ensuring high-quality service aligned with SLAs and KPIs, along with responsibilities in stakeholder management and team coaching. Prospective candidates should have at least 3–5 years of experience in service delivery or operations, strong customer advocacy skills, and a data-driven approach to service improvement. This position offers a hybrid work model and competitive benefits, including insurance and paid volunteering.
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