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Caregiver

Platinum Communities, Oak Creek, WI, United States


Overview

The Caregiver/CNA is responsible for providing high-quality, compassionate care and assistance to residents and tenants living in assisted living settings. This includes support with activities of daily living (ADLs), promoting a safe and clean environment, observing and reporting health changes, and working alongside other departments including dietary, housekeeping, and activities. The position serves a diverse client group including but not limited to individuals with Alzheimer’s, dementia, mental illness, physical disabilities, terminal illnesses, and frail elderly populations.

Responsibilities

Resident Care & Support:

Assist residents and tenants with all Activities of Daily Living (ADLs) including:

Bathing, grooming, dressing

Toileting and incontinence care

Mobility and transfers

Eating and hydration

Medication reminders (if trained and delegated)

Encourage and assist residents in maintaining their independence and dignity

Monitor for and promptly report changes in physical, emotional, or mental condition to supervisory staff

Review and follow each resident’s/tenant’s Individualized Service Plan (ISP) prior to assuming care responsibilities

Responsible for accurate charting and record keeping

Housekeeping, Safety & Environment:

Support a clean, safe, and home-like environment by performing light housekeeping duties (e.g., making beds, tidying rooms, laundry, basic cleaning)

Assisting with disinfecting and sanitation practices in resident areas

Reporting safety hazards and maintenance concerns immediately

Follow infection control and standard precaution procedures

Support To Other Departments:

Assist the Dietary Department with meal setup, service, and clean-up

Encouraging fluid and nutritional intake

Support the Activities Department by encouraging and escorting residents to activities

Assisting with activity setup and resident engagement

Partner with all departments to ensure smooth operations and resident satisfaction

Training & Mentorship:

Serve as a mentor and trainer to new caregiving staff, demonstrating tasks and best practices

Coach and support new hires during onboarding to promote confidence, competence, and team cohesion

Communicate clearly with supervisors regarding trainee progress and development needs

Confidentiality & Compliance:

Maintain resident privacy and confidentiality at all times in compliance with HIPAA regulations and company policies

Access resident information only as needed to provide care or complete job responsibilities

Report any suspected confidentiality or privacy breaches to your supervisor immediately

Other Responsibilities:

Attend mandatory meetings and ongoing in-service opportunities. Annual requirements for continuing education must be met in accordance with DHS regulations

Actively promotes a healthy approach by communicating, interacting, and working cooperatively to meet resident/tenants needs; respond promptly and positively to requests for assistance

Platinum Communities expects all employees to present themselves in a neat, clean, and professional manner

Follow proper protocol during emergency situations

Support a dignified, respectful, and caring atmosphere with residents/tenants, families, visitors, and fellow employees

Perform all other duties as assigned

Qualifications & Requirements

Must be 16 years or older

High School Diploma or GED preferred

CERTIFIED NURSING ASSISTANT (CNA) Certification Preferred But Not Required

Completion of required CBRF core trainings:

Standard Precautions

Fire Safety

First Aid/Choking

Resident Rights

Experience working with older adults or persons with disabilities strongly preferred

Compassionate, dependable, and team-oriented attitude

Ability to read, write and speak in English

Flexible and available to work beyond regularly scheduled hours, as well as weekends and holidays as needed

Ability to multitask and prioritize

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