Fairfax Animal Hospital - Client Service Representative
Fairfax Animal Hospital, Falls Church, VA, United States
Fairfax Animal Hospital - Client Service Representative
Fairfax Animal Hospital in Falls Church, Virginia (a Washington D.C. suburb), was the first animal hospital in Fairfax County when beloved Dr. Jerry Goldfarb opened the doors in 1945, and proudly continue to be repeat winners of Angie's list service awards! Our team provides full-service animal care for companion animals, and recently added urgent care services to further assist the community. We are able to offer high-quality mentorship from experienced veterinarians with special areas of interest in exotics, soft tissue surgery, wellness care, and basic orthopedic surgery, and welcome both new and experienced veterinary professionals to join our team!
Join Our Front Desk Team at Fairfax Animal Hospital
Full or Part-Time Customer Service Representative (CSR)
At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that's inclusive, supportive, and just the right amount of fun. We're proud to have built a team where everyone is respected for who they are and where compassion, curiosity, and a healthy sense of humor are part of everyday life.
We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who's friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.
What You'll Do:
Greet clients and patients warmly and professionally you're the first impression, and it matters
Schedule appointments and procedures accurately using ezyVet
Keep the front desk and lobby clean, organized, and welcoming
Assist clients with check-in and check-out, review invoices, and process payments
Answer phones and respond to emails with clarity, empathy, and efficiency
Help update and manage client records with attention to detail
Work collaboratively with the team to ensure smooth daily operations
Perform end-of-day reporting and payment reconciliation
What We're Looking For:
A kind, respectful communicator who's confident and calm under pressure
Strong organizational skills and a keen eye for details
Prior customer service experience veterinary or medical is a plus
Experience with ezyVet is helpful, but not required
A professional appearance and demeanor (personality and individuality always welcome!)
Someone who values diversity, inclusion, and being part of a truly supportive team
What We Offer:
Competitive compensation based on experience
Full or part-time scheduling options
Health insurance for eligible team members
A collaborative, friendly work environment that supports growth and individuality
A team that takes care of each other and loves what we do
At Fairfax Animal Hospital, we take excellent patient care seriously but not ourselves. You'll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.
This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you're skilled, kind, and know how to keep things running smoothly we'd love to meet you.
Fairfax Animal Hospital in Falls Church, Virginia (a Washington D.C. suburb), was the first animal hospital in Fairfax County when beloved Dr. Jerry Goldfarb opened the doors in 1945, and proudly continue to be repeat winners of Angie's list service awards! Our team provides full-service animal care for companion animals, and recently added urgent care services to further assist the community. We are able to offer high-quality mentorship from experienced veterinarians with special areas of interest in exotics, soft tissue surgery, wellness care, and basic orthopedic surgery, and welcome both new and experienced veterinary professionals to join our team!
Join Our Front Desk Team at Fairfax Animal Hospital
Full or Part-Time Customer Service Representative (CSR)
At Fairfax Animal Hospital, we believe in practicing excellent veterinary care in an environment that's inclusive, supportive, and just the right amount of fun. We're proud to have built a team where everyone is respected for who they are and where compassion, curiosity, and a healthy sense of humor are part of everyday life.
We're currently looking for a Customer Service Representative to join our front desk team. This role is perfect for someone who's friendly, detail-oriented, and thrives in a fast-paced setting where no two days are quite the same.
What You'll Do:
Greet clients and patients warmly and professionally you're the first impression, and it matters
Schedule appointments and procedures accurately using ezyVet
Keep the front desk and lobby clean, organized, and welcoming
Assist clients with check-in and check-out, review invoices, and process payments
Answer phones and respond to emails with clarity, empathy, and efficiency
Help update and manage client records with attention to detail
Work collaboratively with the team to ensure smooth daily operations
Perform end-of-day reporting and payment reconciliation
What We're Looking For:
A kind, respectful communicator who's confident and calm under pressure
Strong organizational skills and a keen eye for details
Prior customer service experience veterinary or medical is a plus
Experience with ezyVet is helpful, but not required
A professional appearance and demeanor (personality and individuality always welcome!)
Someone who values diversity, inclusion, and being part of a truly supportive team
What We Offer:
Competitive compensation based on experience
Full or part-time scheduling options
Health insurance for eligible team members
A collaborative, friendly work environment that supports growth and individuality
A team that takes care of each other and loves what we do
At Fairfax Animal Hospital, we take excellent patient care seriously but not ourselves. You'll be joining a compassionate, collaborative, and slightly quirky team that believes great care starts with empathy, clear communication, and a good sense of humor. We value diversity, continued learning, and creating a welcoming space where you can bring your whole self to work whether that means colorful scrubs, strong coffee preferences, or a talent for calming even the most nervous pet parents.
This full- or part-time role is perfect for an experienced Customer Service Representative who thrives in a fast-paced environment and enjoys being the friendly, organized, and professional face of the clinic. If you're skilled, kind, and know how to keep things running smoothly we'd love to meet you.