Resort Front Desk Associate
Brittain Resorts & Hotels, Myrtle Beach, SC, United States
Resort Front Desk Associate
The Resort Front Desk Associate plays a key role in shaping the guest experience from arrival to departure. This position serves as a primary point of contact for visitors, assisting with check-in and check-out procedures, coordinating room assignments, processing payments, and responding to guest needs. The ideal candidate is service-focused, organized, and committed to creating a welcoming and memorable stay for every guest.
Primary duties of this position include:
Welcome guests upon arrival and provide courteous, professional assistance throughout their stay
Complete guest check-in procedures, assign rooms, and coordinate accommodations for special requests whenever possible
Maintain proper inventory and control of guest room keys in accordance with company procedures
Handle guest departures by finalizing accounts and completing check-out transactions
Communicate guest requests to appropriate departments by submitting housekeeping or maintenance service requests
Address guest concerns promptly and work to resolve issues in a positive and professional manner
Accurately process payments, including cash and credit card transactions
Follow up with guests during their stay to ensure satisfaction and address any needs
Review registration details in the system to confirm accuracy of guest information, payment methods, and booking details
Support other front office operations during high-volume periods or when additional assistance is needed
Provide helpful information regarding resort amenities, property events, nearby attractions, and local directions
Perform additional duties as assigned by management
Desired qualifications for this role include:
Flexibility to work a variety of shifts based on business needs, including evenings, weekends, and holidays common in hospitality environments
Strong organizational skills with careful attention to detail
A genuine commitment to delivering outstanding service to guests and fellow team members
Dependable work habits and a consistent record of reliability and professionalism
Ability to work cooperatively with others in a team-oriented environment
Clear and professional communication skills when interacting with guests, colleagues, and supervisors
All team members enjoy weekly pay!
Qualifying team members may enjoy the following benefits:
Medical and dental insurance
Supplemental insurance plans (ex. vision, life, etc)
Paid time off
401(k) retirement plan with company match
Bereavement leave
Jury duty pay
Employee assistance program
David L. Brittain scholarship program
Tuition reimbursement
Resort accommodations discount
And more!
We are more than just a workplace
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as you make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
We are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
The Resort Front Desk Associate plays a key role in shaping the guest experience from arrival to departure. This position serves as a primary point of contact for visitors, assisting with check-in and check-out procedures, coordinating room assignments, processing payments, and responding to guest needs. The ideal candidate is service-focused, organized, and committed to creating a welcoming and memorable stay for every guest.
Primary duties of this position include:
Welcome guests upon arrival and provide courteous, professional assistance throughout their stay
Complete guest check-in procedures, assign rooms, and coordinate accommodations for special requests whenever possible
Maintain proper inventory and control of guest room keys in accordance with company procedures
Handle guest departures by finalizing accounts and completing check-out transactions
Communicate guest requests to appropriate departments by submitting housekeeping or maintenance service requests
Address guest concerns promptly and work to resolve issues in a positive and professional manner
Accurately process payments, including cash and credit card transactions
Follow up with guests during their stay to ensure satisfaction and address any needs
Review registration details in the system to confirm accuracy of guest information, payment methods, and booking details
Support other front office operations during high-volume periods or when additional assistance is needed
Provide helpful information regarding resort amenities, property events, nearby attractions, and local directions
Perform additional duties as assigned by management
Desired qualifications for this role include:
Flexibility to work a variety of shifts based on business needs, including evenings, weekends, and holidays common in hospitality environments
Strong organizational skills with careful attention to detail
A genuine commitment to delivering outstanding service to guests and fellow team members
Dependable work habits and a consistent record of reliability and professionalism
Ability to work cooperatively with others in a team-oriented environment
Clear and professional communication skills when interacting with guests, colleagues, and supervisors
All team members enjoy weekly pay!
Qualifying team members may enjoy the following benefits:
Medical and dental insurance
Supplemental insurance plans (ex. vision, life, etc)
Paid time off
401(k) retirement plan with company match
Bereavement leave
Jury duty pay
Employee assistance program
David L. Brittain scholarship program
Tuition reimbursement
Resort accommodations discount
And more!
We are more than just a workplace
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us.
As leaders in the hospitality and tourism industry, our company is rooted in a strong, caring culture steeped in rich history and respect. Whether you're looking for your first job or your next career opportunity, we offer a wide variety of rewarding roles where your contributions truly matter. You will find your work rewarding as you make the difference to each of our guests. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
We are an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.