Patient Representative - Emergency Department
University of Arkansas for Medical Sciences, Little Rock, AR, United States
Clinical Staff - Nursing
The ED Front Desk Patient Representative will meet, greet, and assist the public, answer telephones, and/or will coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, collect payments, and issue receipts.
Minimum Qualifications:
High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center
OR
Associates Degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center
OR
Bachelor's Degree
Knowledge of medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Highly proficient keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners
Preferred Qualifications:
Experience working with EPIC system
Healthcare
Responsibilities:
Schedules, reschedules, coordinates, and cancels appointments.
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
Enters benefit and authorization information into EPIC. Coordinates third-party waivers
Peer to Peer submissions.
Conducts insurance verification and benefits explanation by running eligibility on patients
Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues
Responsible for various maintenance reports, work denials, and WQ management
Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.
This position is also responsible for pre-counsel of patients regarding the payment expectation for service.
Pre-registration of patients as needed
Assists other teams as needed.
Other duties as assigned
Salary Information: Commensurate with education and experience
Required Documents to Apply: Resume
Special Instructions to Applicants:
Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity: Hearing, Sitting, Talking
Frequent Physical Activity: Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking
Occasional Physical Activity: Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping
Benefits Eligible: Yes
The ED Front Desk Patient Representative will meet, greet, and assist the public, answer telephones, and/or will coordinate appointments, referrals, consults, tests and/or procedures, check-in and registers patients, check-out patients, collect payments, and issue receipts.
Minimum Qualifications:
High School Diploma/GED with four (4) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center
OR
Associates Degree with two (2) years of experience in business office administration, customer service, registration, billing, insurance, scheduling, or call center
OR
Bachelor's Degree
Knowledge of medical terminology required
Intermediate proficiency with computers (MS Office Suite preferred)
Highly proficient keyboard and telephone etiquette skills
General knowledge of office machines including printers and scanners
Preferred Qualifications:
Experience working with EPIC system
Healthcare
Responsibilities:
Schedules, reschedules, coordinates, and cancels appointments.
Conducts authorizations and pre-certifications, tracks pre-authorizations, and maintains referrals
Enters benefit and authorization information into EPIC. Coordinates third-party waivers
Peer to Peer submissions.
Conducts insurance verification and benefits explanation by running eligibility on patients
Maintain initial plan of care (signatures, etc.), and is responsible for inputting daily and monthly statistics and communicating any medical record issues
Responsible for various maintenance reports, work denials, and WQ management
Counsels patients on any and all related financial information i.e. hospital discounts and reviewing Medicaid screening.
This position is also responsible for pre-counsel of patients regarding the payment expectation for service.
Pre-registration of patients as needed
Assists other teams as needed.
Other duties as assigned
Salary Information: Commensurate with education and experience
Required Documents to Apply: Resume
Special Instructions to Applicants:
Recruitment Contact Information: Please contact askrecruitment@uams.edu for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity: Hearing, Sitting, Talking
Frequent Physical Activity: Crouching, Feeling, Grasping, Lifting, Manipulate items with fingers, including keyboarding, Reaching, Repetitive Motion, Sitting, Talking, Walking
Occasional Physical Activity: Climbing, Crawling, Feeling, Kneeling, Pulling, Pushing, Standing, Stooping
Benefits Eligible: Yes