Customer Support Representative, Variable Part-Time Evening Shift, Reading Room
Adventist HealthCare, Rockville, MD, United States
Shady Grove Medical Center
Shady Grove Medical Center seeks to hire an experienced Customer Support Rep for our Radiology Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.
As a Customer Support Rep you will
Greet patients, visitors, and staff promptly and professionally.
Inquire about the reason for their visit.
Prepare a visitors’ badge or ‘green’ badge as requested.
Provide directions as needed.
Escort visitors and provide wheelchair assistance as needed throughout the hospital.
Provide internal and external information as needed.
Maintain an orderly and professional appearance in the lobby.
Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
With guidance from the Director, identify the needs of the visitor / patient population served and modify and deliver assistance that is specific to those needs (age, culture, language, hearing and/or visual difficulties).
Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.
Additional duties as assigned.
Qualifications
High School Diploma or GED required.
Minimum of 2+ years medical office or related experience is required.
Work Schedule
Employment Type: Variable Part‑time
Hours per Week: 8 hrs/week
Typical Daily Schedule: 3pm - 10pm
Shift Type: Evening
Weekend Requirements: Required every other weekend rotation
Holiday Requirements: Required / Rotating Follow company holiday calendar
On‑Call: No
Shift Differential Eligible: Yes
Pay Range
$18.40 - $23.48 per hour.
Fair Labor Standards Act (FLSA)
United States of America (Non‑Exempt)
Benefits
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
403(b) retirement plan
Free Employee parking
Employee Assistance Program (EAP) support
COVID‑19 Vaccination
Applicants are strongly encouraged to be fully vaccinated for COVID‑19 before commencing employment. Proof of vaccination may be required.
Tobacco and Drug Statement
Applicants who are nicotine users or test positive for nicotine or marijuana will not be hired. Those testing positive for nicotine or marijuana may re‑apply after 90 days of abstinence and passing follow‑up testing.
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer committed to a safe and welcoming workplace for all employees, regardless of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy, or veteran status. Reasonable accommodations for disabilities and religious beliefs are available upon request.
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Shady Grove Medical Center seeks to hire an experienced Customer Support Rep for our Radiology Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.
As a Customer Support Rep you will
Greet patients, visitors, and staff promptly and professionally.
Inquire about the reason for their visit.
Prepare a visitors’ badge or ‘green’ badge as requested.
Provide directions as needed.
Escort visitors and provide wheelchair assistance as needed throughout the hospital.
Provide internal and external information as needed.
Maintain an orderly and professional appearance in the lobby.
Help to troubleshoot visitor / patient dissatisfaction to the appropriate person/department.
Recommend to the Director any specific action plan to correct or improve customer service operating procedures.
With guidance from the Director, identify the needs of the visitor / patient population served and modify and deliver assistance that is specific to those needs (age, culture, language, hearing and/or visual difficulties).
Maintain a sufficient supply of wheelchairs, masks, and hand sanitizers in the lobby, as needed, contacting the appropriate individuals.
Additional duties as assigned.
Qualifications
High School Diploma or GED required.
Minimum of 2+ years medical office or related experience is required.
Work Schedule
Employment Type: Variable Part‑time
Hours per Week: 8 hrs/week
Typical Daily Schedule: 3pm - 10pm
Shift Type: Evening
Weekend Requirements: Required every other weekend rotation
Holiday Requirements: Required / Rotating Follow company holiday calendar
On‑Call: No
Shift Differential Eligible: Yes
Pay Range
$18.40 - $23.48 per hour.
Fair Labor Standards Act (FLSA)
United States of America (Non‑Exempt)
Benefits
Work life balance through nonrotating shifts
Recognition and rewards for professional expertise
403(b) retirement plan
Free Employee parking
Employee Assistance Program (EAP) support
COVID‑19 Vaccination
Applicants are strongly encouraged to be fully vaccinated for COVID‑19 before commencing employment. Proof of vaccination may be required.
Tobacco and Drug Statement
Applicants who are nicotine users or test positive for nicotine or marijuana will not be hired. Those testing positive for nicotine or marijuana may re‑apply after 90 days of abstinence and passing follow‑up testing.
Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer committed to a safe and welcoming workplace for all employees, regardless of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy, or veteran status. Reasonable accommodations for disabilities and religious beliefs are available upon request.
#J-18808-Ljbffr