Business Operations Specialist
Align Technology, Morrisville, NC, United States
Description
The Business Operations Specialist will support the growth and ongoing execution of multiple iTero sales, iTero subscriptions, and marketing programs. This role will establish and execute best practices to scale iTero sales efforts and ensure compliance.
Responsibilities
Coordinate and manage cross‑functional activities related to sales, services, and subscription programs, including tracking contractual commitments, billing activities, and sales notifications.
Research and support service and subscription inquiries, including ad‑hoc investigations to resolve operational questions from the field.
Perform account‑level and program research to identify root causes, validate data, and recommend next steps.
Track and report on corporate assets to ensure appropriate usage and compliance.
Execute and document milestone‑driven and ad‑hoc operational processes using Salesforce.com.
Collect, analyze, and present exception requests for management review and approval.
Document, maintain, and enforce processes to ensure compliance with internal policies and applicable regulations.
Ensure clear, timely cross‑functional communication to keep projects on track and issues moving toward resolution.
Apply analytical skills to identify issues, evaluate options, and present findings clearly.
Gather stakeholder feedback, identify process gaps, and support continuous improvement efforts.
Research information to respond to internal and external inquiries and share learnings with peers and leadership.
Build and maintain working knowledge of iTero products, services, programs, and operational procedures.
Ensure consistent documentation, SOP execution, and communication standards.
Collaborate with initiative and a problem‑solving mindset.
Qualifications
Bachelor’s degree and a minimum of 2+ years of relevant work experience.
Excellent communication and time‑management skills.
Proficiency in Salesforce and Microsoft Office Suite.
Track record as a self‑starter with initiative, attention to detail, and ability to execute.
Comfortable working in a fast‑paced, results‑driven environment with multiple deadlines and priorities.
PMP and/or Lean Six Sigma (LSS) certification preferred.
Ability to meet the physical requirements of the position, including lifting up to 40 lbs.
Pay Transparency
Base salary ranges are set based on the candidate’s skills, experience, and total compensation. For other locations outside the primary location, the base salary range will be adjusted geographically.
Benefits
Align offers a comprehensive benefits package including
Health, dental, and vision coverage with a Health Savings Account option.
Discounts on Invisalign and Vivera after 90 days of employment.
Back‑up child/elder care and access to a caregiving concierge.
Family Foster Benefits for employees and their spouses or domestic partners.
Breast milk delivery and lactation support services.
Employee Assistance Program.
Hinge Health virtual physical therapy for eligible employees.
Short‑term and long‑term disability insurance.
Basic life insurance and accidental death & dismemberment.
Flexible Spending Accounts for health care, dependent care, and commuter benefits.
401(k) plan with company match and after‑tax options.
Employee Stock Purchase Program.
Paid vacation, sick time, holidays, parental leave, jury duty pay, and additional insurance options.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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The Business Operations Specialist will support the growth and ongoing execution of multiple iTero sales, iTero subscriptions, and marketing programs. This role will establish and execute best practices to scale iTero sales efforts and ensure compliance.
Responsibilities
Coordinate and manage cross‑functional activities related to sales, services, and subscription programs, including tracking contractual commitments, billing activities, and sales notifications.
Research and support service and subscription inquiries, including ad‑hoc investigations to resolve operational questions from the field.
Perform account‑level and program research to identify root causes, validate data, and recommend next steps.
Track and report on corporate assets to ensure appropriate usage and compliance.
Execute and document milestone‑driven and ad‑hoc operational processes using Salesforce.com.
Collect, analyze, and present exception requests for management review and approval.
Document, maintain, and enforce processes to ensure compliance with internal policies and applicable regulations.
Ensure clear, timely cross‑functional communication to keep projects on track and issues moving toward resolution.
Apply analytical skills to identify issues, evaluate options, and present findings clearly.
Gather stakeholder feedback, identify process gaps, and support continuous improvement efforts.
Research information to respond to internal and external inquiries and share learnings with peers and leadership.
Build and maintain working knowledge of iTero products, services, programs, and operational procedures.
Ensure consistent documentation, SOP execution, and communication standards.
Collaborate with initiative and a problem‑solving mindset.
Qualifications
Bachelor’s degree and a minimum of 2+ years of relevant work experience.
Excellent communication and time‑management skills.
Proficiency in Salesforce and Microsoft Office Suite.
Track record as a self‑starter with initiative, attention to detail, and ability to execute.
Comfortable working in a fast‑paced, results‑driven environment with multiple deadlines and priorities.
PMP and/or Lean Six Sigma (LSS) certification preferred.
Ability to meet the physical requirements of the position, including lifting up to 40 lbs.
Pay Transparency
Base salary ranges are set based on the candidate’s skills, experience, and total compensation. For other locations outside the primary location, the base salary range will be adjusted geographically.
Benefits
Align offers a comprehensive benefits package including
Health, dental, and vision coverage with a Health Savings Account option.
Discounts on Invisalign and Vivera after 90 days of employment.
Back‑up child/elder care and access to a caregiving concierge.
Family Foster Benefits for employees and their spouses or domestic partners.
Breast milk delivery and lactation support services.
Employee Assistance Program.
Hinge Health virtual physical therapy for eligible employees.
Short‑term and long‑term disability insurance.
Basic life insurance and accidental death & dismemberment.
Flexible Spending Accounts for health care, dependent care, and commuter benefits.
401(k) plan with company match and after‑tax options.
Employee Stock Purchase Program.
Paid vacation, sick time, holidays, parental leave, jury duty pay, and additional insurance options.
Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.
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