Hotel Front Desk Attendant

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. This position requires cross-training on the Night Audit. Regularly scheduled shifts are Monday-Sunday with estimated start and end times as follows: 7a-3p, 3p-11p, and 11p-7a, as needed. Responsibilities: • Manage guest check-ins and check-outs appropriately • Welcome guests warmly, determine their needs, and manage the registration process. • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions • Take reservations in person, via email, or over the phone, including group bookings. Qualifications: • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Strong customer service skills with a guest-focused approach. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint. • Availability to work flexible schedules, including weekends and holidays. Compensation: $18 - $20 hourly

•