Hotel Front Desk Attendant
Choice Hotels, Newington, NH, United States
Description
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
This position requires cross-training on the Night Audit.
Regularly scheduled shifts are Monday-Sunday with estimated start and end times as follows: 7a-3p, 3p-11p, and 11p-7a, as needed.
Responsibilities
• Manage guest check-ins and check-outs appropriately
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Take reservations in person, via email, or over the phone, including group bookings.
Qualifications
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
This position requires cross-training on the Night Audit.
Regularly scheduled shifts are Monday-Sunday with estimated start and end times as follows: 7a-3p, 3p-11p, and 11p-7a, as needed.
Responsibilities
• Manage guest check-ins and check-outs appropriately
• Welcome guests warmly, determine their needs, and manage the registration process.
• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Answer queries regarding the hotel's services, charges, dining facilities, sports facilities, and travel directions
• Take reservations in person, via email, or over the phone, including group bookings.
Qualifications
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Strong customer service skills with a guest-focused approach.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.