Patient Access Rep - ER - Full Time - Days/Mids
Trinity Health, Mason City, IA, United States
Employment Type
Full time
Shift
Day Shift
Position Purpose
Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
What You Will Do
Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co‑payments, co‑insurances, deductibles, deposits and outstanding balances at the point of check‑in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
Obtains signed physician orders for all tests and procedures from physicians/offices.
Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.
Hours/Schedule
36 hours - 12 hour shifts Monday - 1030-2300, Thur/Fri - 0700-1930
Education
High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Experience
Minimum one (1) year customer service experience. Patient Access experience preferred.
Special Skills And Competencies
Annual assessment of competency is completed every year.
Must be able to read, write and/or speak English.
Computer/PC experience/skills are required.
Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
Knowledge of medical terminology desired.
Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.
Position Highlights And Benefits
Education Assistance offered
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
Competitive wages; including weekend and night differentials
Generous paid time off program
Retirement Savings program with employer match starting on Day 1
Equal Opportunity Employer Statement
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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Full time
Shift
Day Shift
Position Purpose
Provides patient focused customer service. Performs outpatient & / or inpatient registration & insurance verification functions; collects patient financial liability payments & ensures that patients meet financial requirements including Medicare medical necessity, payer pre-certifications & referrals. Provides general information to hospital users, patients, families & physician offices.
What You Will Do
Responsible for validating/obtaining and entering demographic, clinical, financial, and insurance information into the patient accounting system by interviewing the patient, family member and/or guarantor.
Preforms activities that are related to registration in a variety of setting/locations and for multiple patient types (Inpatients, Outpatients, Ambulatory Surgery, Emergency Department, Diagnostic Outpatients, Labor & Delivery, Newborn, Lab Specimens, etc).
Prepare patient estimate and informs patient/guarantor of their liabilities and collects appropriate patient liabilities, including co‑payments, co‑insurances, deductibles, deposits and outstanding balances at the point of check‑in. In the collection of funds, documents payments/actions in the patient accounting system and provides the patient with a payment receipt.
Obtains signed physician orders for all tests and procedures from physicians/offices.
Prepares identification bracelets and patient ID labels. Obtains/scans patient/guarantor signatures on required forms (ID cards, insurance cards, consent to treatment, assignment of benefits, release of information, waivers, etc.). May audit & record the patient's valuables, securing appropriate authorizations, if needed.
Hours/Schedule
36 hours - 12 hour shifts Monday - 1030-2300, Thur/Fri - 0700-1930
Education
High school diploma or equivalent. HFMA CRCR or NAHAM CHAA required within one (1) year of hire.
Experience
Minimum one (1) year customer service experience. Patient Access experience preferred.
Special Skills And Competencies
Annual assessment of competency is completed every year.
Must be able to read, write and/or speak English.
Computer/PC experience/skills are required.
Typing (40 words per minute) or data entry (50-60 keystrokes per minute) preferred.
Knowledge of medical terminology desired.
Excellent communication skills verbal & written, interpersonal skills are necessary in dealing with internal and external customers, including the ability to interpret customer requirements, recommend and take action to satisfy the customer's needs. Accuracy, attentiveness to detail and time management skills required.
Position Highlights And Benefits
Education Assistance offered
Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater
Competitive wages; including weekend and night differentials
Generous paid time off program
Retirement Savings program with employer match starting on Day 1
Equal Opportunity Employer Statement
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person‑centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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