Patient Services Representative - Mental Health
Charles B. Wang Community Health Center, New York, NY, United States
Overview
Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. This role reports to the Director of Operations, Mental Health, and is based in Queens/Manhattan, New York, United States.
CBWCHC offers a competitive benefits package including health, dental and vision coverage, 403(b) retirement savings, paid time off, and opportunities for training and advancement. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.
Responsibilities
Welcome patients upon arrival, facilitate check-in/check-out, and provide direction or assistance as needed.
Assist with registration and enter all information into the Electronic Medical Record (EMR) system with attention to detail.
Answer incoming calls professionally, providing courteous assistance and accurate information to callers.
Schedule patient appointments to ensure smooth service operations.
Verify patient insurance coverage and eligibility; document insurance information in the EMR and communicate relevant details to patients.
Assess and collect payments according to the Health Center’s policy and procedures.
Maintain confidentiality and comply with privacy regulations.
Perform other unit-specific duties as assigned.
Minimum Qualifications
High school diploma or equivalent; Associate degree preferred.
Previous experience in a healthcare setting or customer service role preferred.
Strong computer skills; proficiency in EMR systems is a plus.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask effectively.
Knowledge of medical terminology and insurance procedures is a plus.
Bilingual in English/Chinese.
Compensation and Benefits
Salary: $40,000.00 - $46,000.00 per year.
Medical insurance; employer-paid dental, vision, disability and life insurance.
403(b) retirement savings plan.
Flexible spending accounts for transit, parking, health and dependent care.
Paid time off (28 days for the first year of employment).
Employee Assistance Program and Employee Discount Programs.
Tuition reimbursement for eligible employees, and PSLF program eligibility.
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Charles B. Wang Community Health Center (CBWCHC) is a Federally Qualified Health Center providing the highest quality of medical, mental health and dental care for predominantly Asian Americans adults and children in New York City. This role reports to the Director of Operations, Mental Health, and is based in Queens/Manhattan, New York, United States.
CBWCHC offers a competitive benefits package including health, dental and vision coverage, 403(b) retirement savings, paid time off, and opportunities for training and advancement. The ideal candidate enjoys working with and assisting people, is detail-oriented, and flexible.
Responsibilities
Welcome patients upon arrival, facilitate check-in/check-out, and provide direction or assistance as needed.
Assist with registration and enter all information into the Electronic Medical Record (EMR) system with attention to detail.
Answer incoming calls professionally, providing courteous assistance and accurate information to callers.
Schedule patient appointments to ensure smooth service operations.
Verify patient insurance coverage and eligibility; document insurance information in the EMR and communicate relevant details to patients.
Assess and collect payments according to the Health Center’s policy and procedures.
Maintain confidentiality and comply with privacy regulations.
Perform other unit-specific duties as assigned.
Minimum Qualifications
High school diploma or equivalent; Associate degree preferred.
Previous experience in a healthcare setting or customer service role preferred.
Strong computer skills; proficiency in EMR systems is a plus.
Excellent communication and interpersonal skills.
Strong attention to detail and ability to multitask effectively.
Knowledge of medical terminology and insurance procedures is a plus.
Bilingual in English/Chinese.
Compensation and Benefits
Salary: $40,000.00 - $46,000.00 per year.
Medical insurance; employer-paid dental, vision, disability and life insurance.
403(b) retirement savings plan.
Flexible spending accounts for transit, parking, health and dependent care.
Paid time off (28 days for the first year of employment).
Employee Assistance Program and Employee Discount Programs.
Tuition reimbursement for eligible employees, and PSLF program eligibility.
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