Ophthalmic Triage Agent-PRN
University Clinical Health, Memphis, TN, United States
Who We Are
As the only independent and physician‑led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best‑in‑class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid‑South community. We are a not‑for‑profit, non‑tax‑supported group practice and are here to serve the community by putting our patients first. We offer exciting career opportunities for qualified, caring professionals and love to promote within.
University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.
Position Summary
This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.
Key Results Areas (KRAs)
Patient assessment
Patient care
Patient education
RX authorization
Patient satisfaction
Chart documentation
Physician schedule
Patient triage
Other duties as assigned.
Core Competencies
Knowledge of safety, compliance, and regulatory issues
Excellent interpersonal, communication, and organizational skills
Excellent customer service skills
Committed to supporting UCH’s standard of medical excellence
Requirements
Education & Experience:
High school graduate, or equivalent Required
At least 1 year of relevant clinical experience Required
Certified Ophthalmic Assistant (COA) certification Preferred
#J-18808-Ljbffr
As the only independent and physician‑led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best‑in‑class clinical care through a network of more than 175 providers across 19 specialties to meet the healthcare needs of the Mid‑South community. We are a not‑for‑profit, non‑tax‑supported group practice and are here to serve the community by putting our patients first. We offer exciting career opportunities for qualified, caring professionals and love to promote within.
University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.
Position Summary
This position talks directly with patients through our call center. Determines urgency of patients needs based on brief assessment and familiarity with patients condition and history. Submits refill of prescriptions as instructed by physician.
Key Results Areas (KRAs)
Patient assessment
Patient care
Patient education
RX authorization
Patient satisfaction
Chart documentation
Physician schedule
Patient triage
Other duties as assigned.
Core Competencies
Knowledge of safety, compliance, and regulatory issues
Excellent interpersonal, communication, and organizational skills
Excellent customer service skills
Committed to supporting UCH’s standard of medical excellence
Requirements
Education & Experience:
High school graduate, or equivalent Required
At least 1 year of relevant clinical experience Required
Certified Ophthalmic Assistant (COA) certification Preferred
#J-18808-Ljbffr