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Veterinary Assistant

Thrive Pet Healthcare, Chatham, IL, United States


Veterinary Assistant / Client Service Representative
Grace Veterinary Clinic, Chatham, IL

Position Type:

Full-time, 35-40 hours/week, No weekends/on-call | 7:15 a.m. – 5:30 p.m.

Compensation:

$16-19/hr (based on experience)

Who We Are
Grace Veterinary Clinic, a Thrive Pet Healthcare partner, is a small animal practice treating cats and dogs. The practice has two doctors and operates in a fast‑paced environment focused on strong client and pet relationships. We value superior customer service and a respectful, productive and welcoming team.

Thrive Pet Healthcare is united by our mission to create the future of pet well‑being through medical excellence, innovative technology, and a connected community of teams and partners. We nurture pets and people through meaningful relationships and exceptional veterinary care.

Responsibilities (Hybrid role)

Assist clients with instructions, invoices, prescription medications per veterinarian's instructions, and schedule appointments.

Stock exam rooms and supplies, maintain cleanliness of work areas.

Medicate boarding pets.

Assist technicians and doctors with safe restraint of pets.

Maintain a positive attitude in all interactions with clients, pets, and teammates.

Possess a flexible schedule, available on weekends.

Willing to cross‑train as a customer service representative.

Experience & Skill Requirements

Experience in a veterinary medical setting.

Team player.

Excellent customer service skills.

Ability to multitask.

Self‑starter who works well with a team.

Superior customer service skills.

Benefits – Our Care In Action
We provide comprehensive benefits covering mental, physical, emotional, and financial well‑being, tailored to full‑time employees. Key benefits include:

Compensation: $16-19/hr (based on experience)

Paid time off including 8 weeks of full‑pay parental leave, bereavement leave for both humans and pets, and time off for new pet adoptions.

Top‑quality medical, dental, vision insurance plus health savings account and flexible spending account.

Pet perks: free exams, discounts on products and services at all Thrive Pet Healthcare locations.

Backup and ongoing care support for children, adults, and pets.

Mental health benefits including coaching and therapy sessions.

401(k) with employer contribution, no waiting period for enrollment.

Continuing education and development support through free CE courses and paid time off to complete.

Thrive Pet Healthcare is one of the first veterinary providers to offer a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of more than 360 veterinary providers, we deliver personalized, accessible care at every stage of a pet's life. Our commitment to the well‑being of care providers raises the national bar for veterinary excellence.

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