Per Diem Medical Assistant FGP Greenpoint Bilingual Polish Preferred
NYU Langone Health, New York, NY, United States
Position Summary
We have an exciting opportunity to join our team as a Per Diem Faculty Group Practice Medical Assistant.
Job Responsibilities
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff, escalates issues
Answers phone calls
Reviews and responds to in‑basket messages
Follows up on Rx refill requests
Assists physician with patient intake and transcribing visit into EPIC
Performs other duties as needed
Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures the appropriate translation services or equipment is in place prior to the start of visit.
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
Performs Point of Care testing such as: EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
Maintains patient privacy as it relates to HIPAA standards.
Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices.
Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.
Assists physicians with procedure and/or set‑up according to the specialty where necessary.
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
Reviews appropriate downtime procedures as it relates to patient visit.
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal.
Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and documents accurately the physician's encounter with the patient.
Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician.
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Performs other duties as assigned.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (listen, empathize, apologize, resolve, notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership.
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications
High School Diploma or equivalent, required.
Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
Working knowledge of English evident in verbal, reading and writing abilities, and demonstrated computer skills.
Ability to complete multiple tasks efficiently and thrive in a teamwork environment pursuing a positive patient care experience.
Preferred Qualifications
Previous MA experience.
EKG phlebotomy and venipuncture experience.
Bilingual Polish.
Benefits
NYU Grossman School of Medicine provides a comprehensive benefits and wellness package that includes financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.
Compensation
The salary range for this role is $28.24 – $28.25 per hour.
EEO Statement
NYU Grossman School of Medicine is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
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We have an exciting opportunity to join our team as a Per Diem Faculty Group Practice Medical Assistant.
Job Responsibilities
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff, escalates issues
Answers phone calls
Reviews and responds to in‑basket messages
Follows up on Rx refill requests
Assists physician with patient intake and transcribing visit into EPIC
Performs other duties as needed
Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam rooms and treatment areas. Assists in escorting patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures the appropriate translation services or equipment is in place prior to the start of visit.
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
Performs Point of Care testing such as: EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
Preps the appropriate patient encounter ensuring that all relevant information for visit is up-to-date including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
Works with clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
Supports best practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
Maintains patient privacy as it relates to HIPAA standards.
Handles appropriate patient calls and documents outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
Assists with in‑basket message management including any necessary tasks related to patient medical advice requests as per best practices.
Utilizes EPIC functionality to review and update patient records as well as maintain communication with peers and supervisors related to patient care.
Assists physicians with procedure and/or set‑up according to the specialty where necessary.
Stocks exam/treatment rooms and/or supply closets with medical supplies, linen and medical equipment as needed. Effectively communicates as supplies need to be replenished.
Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
Reviews appropriate downtime procedures as it relates to patient visit.
Completes annual competencies such as Fire Safety, Hazardous Waste, Medsled, HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
Assists with prescription refill request by locating requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or Provider to evaluate, set up and/or process for renewal.
Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and documents accurately the physician's encounter with the patient.
Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician.
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Performs other duties as assigned.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision and values and promoting excellence in the patient experience.
Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs and participates in service recovery by applying the LEARN model (listen, empathize, apologize, resolve, notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership.
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications
High School Diploma or equivalent, required.
Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
Working knowledge of English evident in verbal, reading and writing abilities, and demonstrated computer skills.
Ability to complete multiple tasks efficiently and thrive in a teamwork environment pursuing a positive patient care experience.
Preferred Qualifications
Previous MA experience.
EKG phlebotomy and venipuncture experience.
Bilingual Polish.
Benefits
NYU Grossman School of Medicine provides a comprehensive benefits and wellness package that includes financial security benefits, a generous time‑off program, employee resource groups, and a holistic wellness program focusing on physical, mental, nutritional, sleep, social, financial, and preventive care.
Compensation
The salary range for this role is $28.24 – $28.25 per hour.
EEO Statement
NYU Grossman School of Medicine is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
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