Medical Assistant FGP Palm Beach County Delray Florida
NYU Langone Health, Delray Beach, FL, United States
Position Summary
We have an exciting opportunity to join our team as a Medical Assistant (FGP), Palm Beach County, Delray - Florida. The Medical Assistant is responsible for assisting physicians and/or advanced care practitioners and nurses in providing patient care. The role involves validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. Administrative tasks include scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff, escalates issues
Answers phone calls
Reviews and responds to inbox messages
Follows up on Rx refill requests
Assists physician with patient intake & transcribing visit into EPIC
Performs other duties as needed
Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam rooms and treatment areas, escorting patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures that appropriate translation services or equipment is in place prior to the start of visit.
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
Performs point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
Preps the appropriate patient encounter ensuring that all relevant information for the visit is up‑to‑date, including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
Works with the clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
Supports best‑practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
Maintains patient privacy as it relates to HIPAA standards.
Handles appropriate patient calls and documents the outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
Assists with inbox message management, including any necessary tasks related to patient medical advice requests as per best practices.
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
Assists physicians with procedure and/or set‑up according to the specialty where necessary.
Stocks exam/treatment rooms and/or supply closets with medical supplies, linens and medical equipment as needed; communicates when supplies need to be replenished.
Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
Reviews appropriate downtime procedures as it relates to patient visit.
Completes annual competencies such as fire safety, hazardous waste, MedSLED, HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
Assists with prescription refill request by locating the requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or provider to evaluate, set up and/or process for renewal.
Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and documents accurately the physician's encounter with the patient.
Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician.
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Performs other duties as assigned.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision, and values and promoting excellence in the patient experience during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications
To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution (such as American Association of Medical Assistants (AAMA), American Medical Technicians (AMT), National Center for Competency Testing (NCCT), National Healthcare Association (NHA)). Competencies include working knowledge of English evident in verbal, reading, and writing abilities; other languages are an asset; demonstrated ability in computer skills; ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.
Preferred Qualifications
MA experience preferred. EKG, phlebotomy and venipuncture experience preferred.
Qualifications Statement
Qualified candidates must be able to effectively communicate with all levels of the organization.
Benefits and Wellness
NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
Equal Opportunity Employer
NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
Know Your Rights: Workplace discrimination is illegal.
#J-18808-Ljbffr
We have an exciting opportunity to join our team as a Medical Assistant (FGP), Palm Beach County, Delray - Florida. The Medical Assistant is responsible for assisting physicians and/or advanced care practitioners and nurses in providing patient care. The role involves validating patient identifiers, preparing patients and rooms for examination, measuring and recording vital signs, drawing blood, and collecting other lab samples. Administrative tasks include scheduling appointments, answering phone calls, and performing data entry.
Job Responsibilities
Escorts patients to exam rooms
Cleans and stocks exam rooms
Measures and records patient vital signs
Obtains and processes blood samples as per NYULH policy
Supports quality initiatives by following FGP guidelines for collecting and documenting information in the EMR
Promotes a positive patient experience
Communicates effectively with providers and administrative staff, escalates issues
Answers phone calls
Reviews and responds to inbox messages
Follows up on Rx refill requests
Assists physician with patient intake & transcribing visit into EPIC
Performs other duties as needed
Clinical & Administrative Responsibilities
Completes necessary intake which includes obtaining patient vital signs and other tests within defined scope of practice as needed.
Follows guidelines for validating patient medical record when accessing and updating information, including patient name and date of birth.
Assists with maintaining patient flow to and from exam rooms and treatment areas, escorting patients and specimens throughout the facility.
Ensures exam rooms and treatment areas are cleaned per infection control standards after each patient.
Communicates the functionality and purpose of MyChart to patients during intake.
Ensures that appropriate translation services or equipment is in place prior to the start of visit.
Assists with blood/specimen collection and ensures proper handling and processing of patient specimens as per organizational policy & procedure.
Performs point‑of‑care testing such as EKG, glucose testing, pregnancy test, urinalysis, following organizational policy & procedure, and with documentation of any required competency in place.
Preps the appropriate patient encounter ensuring that all relevant information for the visit is up‑to‑date, including bloodwork, radiology images, medications, and past medical history.
Reviews and imports any “Prepare for your Visit”, “Outside Information” and patient history prior to provider encounter.
Works with the clinical team to ensure logbooks related to equipment, specimen collection and other clinical safety measures are followed per FGP standards.
Supports best‑practice workflows for MIPS by updating medical records with patient vital signs and histories (immunization, medical & surgical). May also be required to scan and/or upload diagnostic reports according to their description and link them to their associated order in Epic.
Maintains patient privacy as it relates to HIPAA standards.
Handles appropriate patient calls and documents the outcome of all patient communications as needed. Refers all clinical questions/concerns to RN/Provider.
Assists with inbox message management, including any necessary tasks related to patient medical advice requests as per best practices.
Utilizes EPIC functionality to review and update patient records and maintain communication with peers and supervisors related to patient care.
Assists physicians with procedure and/or set‑up according to the specialty where necessary.
Stocks exam/treatment rooms and/or supply closets with medical supplies, linens and medical equipment as needed; communicates when supplies need to be replenished.
Cleans and sterilizes designated equipment after use, following organizational policy & guidelines, and with documentation of required competency in place.
Supports FGP Clinical Quality Management by facilitating appropriate documentation and maintenance of clinical supplies and equipment.
Reviews appropriate downtime procedures as it relates to patient visit.
Completes annual competencies such as fire safety, hazardous waste, MedSLED, HIPAA compliance, etc.
Partners with administrative and clinical personnel to complete prior authorization, medication refills and referrals related to patient continuity of care.
Assists with prescription refill request by locating the requested prescription in EMR, identifying last patient visit, and tasking RN, LPN, or provider to evaluate, set up and/or process for renewal.
Accompanies physician into exam room and transcribes history, including history of present illness, past medical and surgical history, family and social histories, medications and allergies, physical exam, laboratory and radiologic orders as dictated by the MD and documents accurately the physician's encounter with the patient.
Lists all proper diagnoses and symptoms as well as follow‑up instructions and prescriptions as dictated by the physician.
Documents patient orders including laboratory tests, radiology tests, medications, etc.
Performs other duties as assigned.
Patient Experience and Access
Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH mission, vision, and values and promoting excellence in the patient experience during every encounter.
Drives consistency in every patient and colleague encounter by embodying the core principles of the FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign‑Off).
Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate.
Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
Proactively anticipates patient needs, participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
Shares ideas or any observed areas of opportunity to improve patient experience and patient access with appropriate leadership (e.g., ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.).
Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.
Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles.
Minimum Qualifications
To qualify you must have a High School Diploma or the equivalent. Completion of a Medical Assistant Program from an accredited institution or, upon hire, hold a current medical assistant certification from a nationally recognized accredited institution (such as American Association of Medical Assistants (AAMA), American Medical Technicians (AMT), National Center for Competency Testing (NCCT), National Healthcare Association (NHA)). Competencies include working knowledge of English evident in verbal, reading, and writing abilities; other languages are an asset; demonstrated ability in computer skills; ability to complete multiple tasks efficiently and thrive in a teamwork environment which pursues a positive patient care experience.
Preferred Qualifications
MA experience preferred. EKG, phlebotomy and venipuncture experience preferred.
Qualifications Statement
Qualified candidates must be able to effectively communicate with all levels of the organization.
Benefits and Wellness
NYU Langone Florida provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time‑off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well‑being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
Equal Opportunity Employer
NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration.
Know Your Rights: Workplace discrimination is illegal.
#J-18808-Ljbffr