IT Request Processing Technician #283
United States Senate Sergeant at Arms, Washington, District of Columbia, United States
Job Overview
The United States Senate is seeking an IT Request Processing Technician to join our team. This role requires a seasoned professional capable of assisting customers with purchases of non-standard IT equipment, and initiating POs for Senate IT approved equipment. The ideal candidate will combine effective communication, and work experience with ServiceNow, comprehensive knowledge of IT Asset Management and Microsoft Excel to support our mission. The Target Hiring Range for this position is: $63,277-$77,000.
Responsibilities
Approve and track catalog orders, create purchase requisitions, and manage invoices.
Process and track technology catalog orders; create and modify purchase orders and requisitions.
Create contract orders and modifications (SharePoint, IQ, Scheduling, Web Design, etc.) and forward purchase orders with contract documentation to vendors.
Coordinate with Contract Representatives and vendors for order modifications and web services.
Manage and coordinate the Studios Senate Media Centers and office automation orders.
Other duties as assigned.
Job Specifications
Required Education
High School Diploma, GED.
Required Work Experience
1-2 years.
Required Special Skills/Knowledge
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Effective communication.
Work experience with ServiceNow, Asset Management and Excel.
Desired Qualifications
Working knowledge of ServiceNow, Asset Management and Microsoft Excel.
Basic knowledge of billing and invoicing.
Effective problem-solving skills with a high attention to detail.
Able to prioritize multiple tasks, while effectively managing daily workflow.
Able to be a problem solver, handling sensitive situations and customer needs.
Able to be an effective team player while working in a remote climate.
Working Conditions
No exceptional physical demands.
Conditions of Employment
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
Be a U.S. citizen;
Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
Be admitted as a refugee under 8 U.S.C. 1157 or granted asylum under 8 U.S.C. 1158 and have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
Benefits At-a-glance
The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more. For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW.
Accommodations
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.
Voluntary Self-Identification for Veterans' Preference
If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application. Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.
All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
Late applications for veterans’ preference will not be considered.
Documentation to obtain veterans’ preference will not be considered if attached to the job application.
If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov.
To view additional information regarding the VEOA, please click here.
An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.
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The United States Senate is seeking an IT Request Processing Technician to join our team. This role requires a seasoned professional capable of assisting customers with purchases of non-standard IT equipment, and initiating POs for Senate IT approved equipment. The ideal candidate will combine effective communication, and work experience with ServiceNow, comprehensive knowledge of IT Asset Management and Microsoft Excel to support our mission. The Target Hiring Range for this position is: $63,277-$77,000.
Responsibilities
Approve and track catalog orders, create purchase requisitions, and manage invoices.
Process and track technology catalog orders; create and modify purchase orders and requisitions.
Create contract orders and modifications (SharePoint, IQ, Scheduling, Web Design, etc.) and forward purchase orders with contract documentation to vendors.
Coordinate with Contract Representatives and vendors for order modifications and web services.
Manage and coordinate the Studios Senate Media Centers and office automation orders.
Other duties as assigned.
Job Specifications
Required Education
High School Diploma, GED.
Required Work Experience
1-2 years.
Required Special Skills/Knowledge
As part of our hiring process, we may conduct a skills assessment to better understand an applicant’s proficiency in key areas relevant to the role.
Effective communication.
Work experience with ServiceNow, Asset Management and Excel.
Desired Qualifications
Working knowledge of ServiceNow, Asset Management and Microsoft Excel.
Basic knowledge of billing and invoicing.
Effective problem-solving skills with a high attention to detail.
Able to prioritize multiple tasks, while effectively managing daily workflow.
Able to be a problem solver, handling sensitive situations and customer needs.
Able to be an effective team player while working in a remote climate.
Working Conditions
No exceptional physical demands.
Conditions of Employment
To be employed by a Senate employing office in a paid position in the continental United States an individual must:
Be a U.S. citizen;
Be lawfully admitted for permanent residence and seeking citizenship as outlined in 8 U.S.C. 1324b(a)(3)(B);
Be admitted as a refugee under 8 U.S.C. 1157 or granted asylum under 8 U.S.C. 1158 and have filed a declaration of intention to become a lawful permanent resident and then a citizen when eligible; or
Owe allegiance to the U.S. (i.e., qualify as a non-citizen U.S. national under federal law).
Employment is contingent on background / security investigation results.
Benefits At-a-glance
The SAA provides a highly competitive benefits package for all SAA staff. Our benefits extend beyond health care coverage to help provide employees with student loan reimbursement, professional development, transportation subsidy, TSP/retirement savings, access to our Employee Assistance Program, and more. For more information regarding SAA’s benefits, please visit https://sen.gov/OPPW.
Accommodations
As an Equal Opportunity Employer, the SAA is committed to providing reasonable accommodations to applicants with disabilities. If you need special assistance or an accommodation to complete the application process, please submit your request to employment@saa.senate.gov with “Accommodation” in the subject line.
Voluntary Self-Identification for Veterans' Preference
If you are identifying as veterans' preference eligible under the VEOA, please use this link to complete your application for Veterans' Preference AFTER you apply for this position. The link will also be available on the "Thank You" page after you have submitted your job application. Candidates only need to apply one time for veterans’ preference to be considered for all future veterans’ preference positions within the Senate Sergeant at Arms.
All supporting documents must ONLY be provided within the Veterans’ Preference Application and within the stated deadline of the job announcement.
Late applications for veterans’ preference will not be considered.
Documentation to obtain veterans’ preference will not be considered if attached to the job application.
If you need to revise or resubmit your Application for Veterans' Preference/documents, please withdraw your previous Application for Veterans' Preference and resubmit. If you require assistance, please email SAARecruitment@saa.senate.gov.
To view additional information regarding the VEOA, please click here.
An applicant who declines to self-identify as a disabled veteran and/or to provide information and documentation regarding his/her disabled veteran’s status will not be subjected to an adverse employment action, but the individual may be ruled ineligible for veterans’ preference.
#J-18808-Ljbffr