IT Request Processing Technician
Senate, Washington, District of Columbia, United States
Summary
The Senate Sergeant at Arms is seeking an IT Request Processing Technician. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.
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Duties
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Processes and tracks Technology Catalog Orders. Creates Purchase Orders and Purchase Requisitions and approves invoice. Changes and track Orders (Purchase Order Modification). Creates Contract Orders & Modifications (SharePoint, IQ, Scheduling, Web Design etc.) and forwards Purchase Orders with contract documentation to vendor. Manages and coordinates the Studios Senate Media Centers (Democratic & Republican Recording Studios). Manages and coordinates SAA Office Automation Orders. Other duties as assigned.
Requirements
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Conditions of employment
For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.
Qualifications
Other Duties/ Responsibilities
Initiate POs for Senate IT approved equipment.
Assist customers with purchases of non-standard IT equipment.
Required Work Experience
1-2 years.
Required Special Skills/ Knowledge
As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.
Effective Communication.
Work experience with ServiceNow, Asset Management and excel.
Desired Qualifications
Working knowledge of ServiceNow, Asset Management and Microsoft Excel.
Basic knowledge of billing and invoicing.
Effective problem-solving skills with a high attention to detail.
Able to prioritize multiple tasks, while effectively managing daily workflow.
Able to be a problem solver, handling sensitive situations and customer needs.
Able to be an effective team player while working in a remote climate.
Working Conditions
No exceptional physical demands.
Education
High School Diploma, GED.
Additional information
The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with "Applicant Accommodation" in the subject line.
No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
The Senate Sergeant at Arms is seeking an IT Request Processing Technician. The complete vacancy announcement and application can be found on the United States Senate Career Page at https://sen.gov/1VNZQ. This vacancy announcement closes at 7pm EST on the closing date. Late applications will not be accepted.
Learn more about this agency
Duties
Help
Processes and tracks Technology Catalog Orders. Creates Purchase Orders and Purchase Requisitions and approves invoice. Changes and track Orders (Purchase Order Modification). Creates Contract Orders & Modifications (SharePoint, IQ, Scheduling, Web Design etc.) and forwards Purchase Orders with contract documentation to vendor. Manages and coordinates the Studios Senate Media Centers (Democratic & Republican Recording Studios). Manages and coordinates SAA Office Automation Orders. Other duties as assigned.
Requirements
Help
Conditions of employment
For conditions of employment and citizenship requirements, please visit the job announcement on the United States Senate Career Page at https://sen.gov/YO0NL.
Qualifications
Other Duties/ Responsibilities
Initiate POs for Senate IT approved equipment.
Assist customers with purchases of non-standard IT equipment.
Required Work Experience
1-2 years.
Required Special Skills/ Knowledge
As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.
Effective Communication.
Work experience with ServiceNow, Asset Management and excel.
Desired Qualifications
Working knowledge of ServiceNow, Asset Management and Microsoft Excel.
Basic knowledge of billing and invoicing.
Effective problem-solving skills with a high attention to detail.
Able to prioritize multiple tasks, while effectively managing daily workflow.
Able to be a problem solver, handling sensitive situations and customer needs.
Able to be an effective team player while working in a remote climate.
Working Conditions
No exceptional physical demands.
Education
High School Diploma, GED.
Additional information
The Sergeant at Arms is an equal opportunity employer in accordance with the requirements of Senate rules, regulations, and applicable Federal Laws.
This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. Decisions to grant reasonable accommodations will be determined on a case-by-case basis. Please email SAARecruitment@saa.senate.gov with "Applicant Accommodation" in the subject line.
No moving, relocation or pre-employment travel expenses will be paid for this position, or while in application for this position.
Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.