Merchant Activation Manager
InPost España, San Fernando, CA, United States
Everything you are looking for and more.
Responsibilities
Own the end‑to‑end merchant activation process, from contract signature to go‑live and stabilization.
Validate handover from Sales, ensuring all required information is complete and accurate.
Build, manage, and track activation plans for each merchant.
Drive launch milestones and timelines, ensuring on‑time go‑lives.
Coordinate cross‑functional teams (Sales, IT, Ops, Customer Care) throughout the activation process.
Ensure operational and technical readiness before go‑live.
Monitor launch performance and lead the hypercare phase to ensure a smooth start.
Identify risks, bottlenecks, and proactively implement solutions.
Track and analyze activation KPIs to drive continuous improvement.
Ensure a smooth handover of accounts to BAU/Expansion teams post‑activation.
Lead, mentor, and develop a team of 3–4 people focused on onboarding and activation.
Success Measurement
Time‑to‑live.
% of launches on time.
First pickup success.
OTD performance in the first weeks.
Customer Care ticket open rate.
NPS.
Qualifications
+5 years of experience in operations, onboarding, activation, or customer lifecycle roles.
Previous experience managing and developing teams.
Strong project management and process optimization skills.
Data‑driven mindset, with the ability to track, analyze, and improve KPIs.
Experience working cross‑functionally with Sales, Product, and Tech teams.
Excellent communication and stakeholder management skills.
Ability to work in a fast‑paced, scaling environment.
Fluent in English (Spanish is a plus).
Benefits
Language platform.
Wellbeing programme.
Flexible working hours.
Online platform for lifelong learning.
Competitive salary.
Flexible remuneration services can be contracted.
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company’s workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
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Responsibilities
Own the end‑to‑end merchant activation process, from contract signature to go‑live and stabilization.
Validate handover from Sales, ensuring all required information is complete and accurate.
Build, manage, and track activation plans for each merchant.
Drive launch milestones and timelines, ensuring on‑time go‑lives.
Coordinate cross‑functional teams (Sales, IT, Ops, Customer Care) throughout the activation process.
Ensure operational and technical readiness before go‑live.
Monitor launch performance and lead the hypercare phase to ensure a smooth start.
Identify risks, bottlenecks, and proactively implement solutions.
Track and analyze activation KPIs to drive continuous improvement.
Ensure a smooth handover of accounts to BAU/Expansion teams post‑activation.
Lead, mentor, and develop a team of 3–4 people focused on onboarding and activation.
Success Measurement
Time‑to‑live.
% of launches on time.
First pickup success.
OTD performance in the first weeks.
Customer Care ticket open rate.
NPS.
Qualifications
+5 years of experience in operations, onboarding, activation, or customer lifecycle roles.
Previous experience managing and developing teams.
Strong project management and process optimization skills.
Data‑driven mindset, with the ability to track, analyze, and improve KPIs.
Experience working cross‑functionally with Sales, Product, and Tech teams.
Excellent communication and stakeholder management skills.
Ability to work in a fast‑paced, scaling environment.
Fluent in English (Spanish is a plus).
Benefits
Language platform.
Wellbeing programme.
Flexible working hours.
Online platform for lifelong learning.
Competitive salary.
Flexible remuneration services can be contracted.
Inclusive Culture
InPost has an Equal Opportunities Plan that promotes equality at all levels. We aim for equality in the company’s workplaces, focused on promotion, as well as gender equality, diversity, equity and inclusion of people regardless of their abilities and conditions.
#J-18808-Ljbffr