Retail Customer Service Supervisor

PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports associate development, including training, onboarding, mentoring, and coaching.; Leads and directs associates when acting as the Leader on Duty and addresses complaints and grievances.; Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.; Responsible for pet parent experience and outcomes, responding to concerns and ensuring store cleanliness and safety.; Backs up operation of point-of-sale (POS) systems and handles cash transactions with accuracy.