Retail Customer Service Supervisor

PetSmart, Inc. - - Responsibilities: Facilitates the associate experience and supports development through training and coaching; Leads and directs associates as Leader on Duty and addresses grievances; Promotes and coordinates store events and marketing for adoptions, vet partnerships and shot clinics; Prepares online orders for pick-up in store and ensures a smooth, positive pick-up experience; Backups to operate point-of-sale (POS) systems and handle cash transactions