Case Consultant
Richard Harris Law Firm, Las Vegas, NV, United States
Case Consultant
The Case Consultant is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion. A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.
Essential Functions:
Answer phone calls and emails in a polite and professional manner.
Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
Listen in order to provide detailed information about the services offered, addressing preliminary questions. Transfer calls as needed.
Enters information into the case management software.
Pursues signed retainers from qualified leads.
Schedules office appointments for clients and notifies departments or locations.
Makes recommendations for other case types that may benefit the current or potential client.
Must be open to any schedule, holiday rotation, and coverage for team members.
Other duties as assigned.
The Case Consultant is a critical role; you will be the first impression of the firm to potential clients and play a vital role in providing our clients with excellent service. The position involves responding to new client inquiries, assessing injury cases, responding to clients with empathy and compassion. A successful Case Consultant is comfortable asking challenging questions while displaying high levels of patience, common sense, and customer service while converting leads into clients.
Essential Functions:
Answer phone calls and emails in a polite and professional manner.
Accepts a broad range of customer service calls and assesses the information to make informed decisions for conversion.
Listen in order to provide detailed information about the services offered, addressing preliminary questions. Transfer calls as needed.
Enters information into the case management software.
Pursues signed retainers from qualified leads.
Schedules office appointments for clients and notifies departments or locations.
Makes recommendations for other case types that may benefit the current or potential client.
Must be open to any schedule, holiday rotation, and coverage for team members.
Other duties as assigned.