Service Operations Coordinator
Mister Sparky of Little Rock, AR, Benton, AR, United States
Benefits:
Bonus based on performance
Opportunity for advancement
Training & development
Company parties
Free food & snacks
Health insurance
Paid time off
Service Operations Coordinator
Mister Sparky Electric – Little Rock Area
$17–$20/hour | Monday–Friday | 8:00 AM–5:00 PM or 8:30 AM–5:00 PM
The Role
This is a
mission-critical operations position , not a basic customer service role.
The Service Operations Coordinator sits at the center of daily field performance, directly influencing
technician productivity, revenue, and customer experience .
You will help manage the schedule in real time, support dispatch operations, and ensure every available opportunity on the board is captured and executed.
If the board falls apart, you fix it.
If there’s an opening, you fill it.
If a customer needs clarity, you provide it with confidence.
What You’ll Own
Inbound Call Management
Handle calls professionally, efficiently, and with control
Convert opportunities into booked appointments
Dispatch & Schedule Control
Act as primary or secondary dispatcher depending on daily needs
Make real-time decisions to protect technician efficiency
Adjust routes, timing, and assignments as conditions change
Outbound Scheduling & Revenue Protection
Proactively fill gaps in the schedule
Follow up on unsold estimates, deferred work, and maintenance opportunities
Keep technicians’ calendars full and productive
Membership & Recurring Revenue
Manage Agreement Membership renewals
Schedule and maintain recurring maintenance visits
Customer & Technician Communication
Set clear expectations with customers (arrival windows, updates, changes)
Coordinate effectively with field technicians to keep operations aligned
System Execution
Operate within CRM and scheduling systems with speed and accuracy
Navigate multiple platforms simultaneously without losing detail
Schedule
Full-Time | Monday–Friday
8:00 AM – 5:00 PM
(1-hour lunch)
or
8:30 AM – 5:00 PM
(30-minute lunch)
Additional hours may be available based on performance and operational needs.
What Separates Top Candidates
This role is fast-paced and requires
operational awareness , not just task completion.
You’ll thrive here if you are:
Highly organized and detail-oriented under pressure
Comfortable making
real-time decisions
without hesitation
Able to manage multiple systems, conversations, and priorities at once
Naturally proactive (you don’t wait to be told what to fix)
Clear, confident, and professional in communication
Focused on outcomes, not just activity
Experience That Helps (Not Required, But Valuable)
Dispatching or scheduling in a service-based business
Call center or high-volume phone experience
Experience with CRM or field service software (ServiceTitan or similar)
Minimum Requirements
High school diploma or equivalent
Strong computer proficiency (multi-system navigation required)
Ability to pass background check and drug screening
Important
This is a
software-heavy, operations-driven role .
You will spend the majority of your time working within multiple systems while managing live activity.
About Mister Sparky
At Mister Sparky, we operate with
professionalism, punctuality, and expertise
at every level. Our systems are built to support performance, and our team is expected to execute at a high standard.
This role is ideal for someone who wants to be part of a
structured, high-performance environment
where their work has a direct impact on daily results.
If you prefer slow-paced, repetitive work with minimal decision-making, this is not the right role.
If you take pride in
keeping things running smoothly, solving problems in real time, and making a measurable impact every day , we want to talk to you.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.
All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to
Mister Sparky
Corporate.
Bonus based on performance
Opportunity for advancement
Training & development
Company parties
Free food & snacks
Health insurance
Paid time off
Service Operations Coordinator
Mister Sparky Electric – Little Rock Area
$17–$20/hour | Monday–Friday | 8:00 AM–5:00 PM or 8:30 AM–5:00 PM
The Role
This is a
mission-critical operations position , not a basic customer service role.
The Service Operations Coordinator sits at the center of daily field performance, directly influencing
technician productivity, revenue, and customer experience .
You will help manage the schedule in real time, support dispatch operations, and ensure every available opportunity on the board is captured and executed.
If the board falls apart, you fix it.
If there’s an opening, you fill it.
If a customer needs clarity, you provide it with confidence.
What You’ll Own
Inbound Call Management
Handle calls professionally, efficiently, and with control
Convert opportunities into booked appointments
Dispatch & Schedule Control
Act as primary or secondary dispatcher depending on daily needs
Make real-time decisions to protect technician efficiency
Adjust routes, timing, and assignments as conditions change
Outbound Scheduling & Revenue Protection
Proactively fill gaps in the schedule
Follow up on unsold estimates, deferred work, and maintenance opportunities
Keep technicians’ calendars full and productive
Membership & Recurring Revenue
Manage Agreement Membership renewals
Schedule and maintain recurring maintenance visits
Customer & Technician Communication
Set clear expectations with customers (arrival windows, updates, changes)
Coordinate effectively with field technicians to keep operations aligned
System Execution
Operate within CRM and scheduling systems with speed and accuracy
Navigate multiple platforms simultaneously without losing detail
Schedule
Full-Time | Monday–Friday
8:00 AM – 5:00 PM
(1-hour lunch)
or
8:30 AM – 5:00 PM
(30-minute lunch)
Additional hours may be available based on performance and operational needs.
What Separates Top Candidates
This role is fast-paced and requires
operational awareness , not just task completion.
You’ll thrive here if you are:
Highly organized and detail-oriented under pressure
Comfortable making
real-time decisions
without hesitation
Able to manage multiple systems, conversations, and priorities at once
Naturally proactive (you don’t wait to be told what to fix)
Clear, confident, and professional in communication
Focused on outcomes, not just activity
Experience That Helps (Not Required, But Valuable)
Dispatching or scheduling in a service-based business
Call center or high-volume phone experience
Experience with CRM or field service software (ServiceTitan or similar)
Minimum Requirements
High school diploma or equivalent
Strong computer proficiency (multi-system navigation required)
Ability to pass background check and drug screening
Important
This is a
software-heavy, operations-driven role .
You will spend the majority of your time working within multiple systems while managing live activity.
About Mister Sparky
At Mister Sparky, we operate with
professionalism, punctuality, and expertise
at every level. Our systems are built to support performance, and our team is expected to execute at a high standard.
This role is ideal for someone who wants to be part of a
structured, high-performance environment
where their work has a direct impact on daily results.
If you prefer slow-paced, repetitive work with minimal decision-making, this is not the right role.
If you take pride in
keeping things running smoothly, solving problems in real time, and making a measurable impact every day , we want to talk to you.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.
All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to
Mister Sparky
Corporate.