Service Coordinator
Mister Sparky, Lowell, AR, United States
Service Coordinator
We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customersensuring efficient scheduling and a smooth customer experience. This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day. This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.
Benefits include 401(k) matching, bonus based on performance, dental insurance, health insurance, opportunity for advancement, paid time off, training & development, and vision insurance.
Compensation and schedule: $17 - $18/hour based on experience + bonus opportunities tied to team performance. Full-time, in-office; Sunday 11:00am - 7:00pm, Monday - Thursday 2:00pm - 10:00pm. Optional overtime available with approval.
What success looks like (first 90 days): Learns systems and scheduling workflows quickly, manages multiple jobs per day with accuracy, communicates effectively with technicians and customers, stays calm under pressure and adapts to changes, demonstrates strong multitasking and prioritization.
Key responsibilities: Schedule and coordinate technicians across multiple locations, assign jobs based on urgency, scope, and skill set, communicate with customers and technicians throughout each job, adjust schedules in real time for changes and emergencies, manage jobs from start to finish, sometimes involving multiple technicians, maintain accurate notes in all databases, ensure technicians are prepared before arrival.
How you'll be measured: Speed and quality of communication, ability to manage jobs from start to finish, effective prioritization, understanding of revenue-driving calls, reliability and professionalism.
What we're looking for: Strong communication skills, ability to multitask in a fast-paced environment, organized and detail-oriented, tech-savvy with strong typing skills, positive, team-first attitude.
Great backgrounds include: Customer service, call center, or high-volume coordination. Entry-level candidates welcome with the right mindset.
Work environment: Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.
Challenges: Managing schedules across multiple locations, handling frustrated customers and technicians, balancing phone and digital communication.
Growth: Strong performers can quickly take on more responsibility and grow within the company.
Not a fit if you: Struggle with multitasking or pressure, have poor communication skills, are unreliable or negative.
Compensation: $17.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are seeking a highly organized, fast-paced Service Coordinator to manage scheduling and communication across multiple service locations. This role is the central hub between our electricians and customersensuring efficient scheduling and a smooth customer experience. This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day. This role is ideal for someone who thrives under pressure, communicates clearly, and can juggle multiple priorities.
Benefits include 401(k) matching, bonus based on performance, dental insurance, health insurance, opportunity for advancement, paid time off, training & development, and vision insurance.
Compensation and schedule: $17 - $18/hour based on experience + bonus opportunities tied to team performance. Full-time, in-office; Sunday 11:00am - 7:00pm, Monday - Thursday 2:00pm - 10:00pm. Optional overtime available with approval.
What success looks like (first 90 days): Learns systems and scheduling workflows quickly, manages multiple jobs per day with accuracy, communicates effectively with technicians and customers, stays calm under pressure and adapts to changes, demonstrates strong multitasking and prioritization.
Key responsibilities: Schedule and coordinate technicians across multiple locations, assign jobs based on urgency, scope, and skill set, communicate with customers and technicians throughout each job, adjust schedules in real time for changes and emergencies, manage jobs from start to finish, sometimes involving multiple technicians, maintain accurate notes in all databases, ensure technicians are prepared before arrival.
How you'll be measured: Speed and quality of communication, ability to manage jobs from start to finish, effective prioritization, understanding of revenue-driving calls, reliability and professionalism.
What we're looking for: Strong communication skills, ability to multitask in a fast-paced environment, organized and detail-oriented, tech-savvy with strong typing skills, positive, team-first attitude.
Great backgrounds include: Customer service, call center, or high-volume coordination. Entry-level candidates welcome with the right mindset.
Work environment: Fast-paced, high-accountability, and team-oriented. We value strong communication, respect, and a shared commitment to doing great work.
Challenges: Managing schedules across multiple locations, handling frustrated customers and technicians, balancing phone and digital communication.
Growth: Strong performers can quickly take on more responsibility and grow within the company.
Not a fit if you: Struggle with multitasking or pressure, have poor communication skills, are unreliable or negative.
Compensation: $17.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.