Front Desk Attendant-PT
FirstService Residential Careers, Minneapolis, MN, United States
Description
Job Overview:
The D esk At t en d a n t pr o v i d es su p er i o r cus t o m er s e r v i c e t o r e si d e n ts, gu e sts, a n d v en d o r s ; r esp o nd s p r om p t l y t o r eside n t in qu ir i es a n d c o n cerns a n d r e s o l v es i ssues in a t i m e l y e ff i ci e n t m a nn er. C o mm un ic a t e s i s sues, c o n c erns, e v ents t o t h e D esk A t t e nd a n t S u p er v i s o r a n d C om m un ity M a n a g er reg a r d i n g da i ly act i v it i es o f the p r o p ert y .
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Accountability for servicing customers with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
Functions and Responsibilities of Desk Attendant:
While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors , contractors .
Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
M ai n ta i n a c al m a n d pl e a s a n t p e r s o nalit y i n al l t y p es o f s itu a ti o n s a n d c r e a t e g r e a t c u s t o m e r s e r v ic e ou t co m e s . I n t e r a c t s w i t h r e s i d e n t s , g u e s t s an d f e ll o w t e a m m e m b e r s w it h t a c t a n d co u r t e s y.
Ad h e r es t o p r e s c ri b e d s t a n d a r d op e rat i o n proc e du r es c o v e r i n g al l a s p e c t o f r e s i d e n t i al op e rat i o n s .
S o r t an d La b e l Pa c k a g e s . M o n i t o r p a c k ag e r oom.
L o g al l r e l e va n t i n f o rmat i o n / e v e n t s t h a t h a p p e n d ur i n g y o u r s hi ft .
M o n i t o r se c u ri t y c a m e r a s , w a t c h fo r an y r u l e v iol a ti o n s , a n d fi l e a p propr i a t e r e po r t s
A s s e ss al l s itu a ti o n s a c co r din gl y a n d co n t a c t the on - c al l managers fo r e m e rg e n c i e s , a s n e ce s s ar y .
B e k n o w l e dg e a bl e o f al l t h e R u l es a n d Re gul a ti o n s an d ta k e a p propr i a t e a c t i o n i f a n y d e vi a ti o n s a r e o b s e r v e d.
Re a d al l p r e vio u s lo g s an d m e m o s an d s t a y i n f o r m e d o f e v e n t s h a p p e n i n g a t the property.
C ommu n i c a t e an y i m p ort a n t i s s u es t o t h e D e s k A t t e n d an t S u p e r v i s o r , Op e rat i o n s S u p e r v i s o r a n d C ommu n it y Manager.
Manag e a n y s p e c ia l p r o j e c t s a s s ig n e d t o y o u b y t h e D e s k A t t e n d a n t S u p e r v i s o r or Op e rat i o n s S u p e r v i sor.
O t h e r d u t i es m a y b e a s s i g n e d a s n ec e s s a r y t o p r o v i d e s e aml e s s an d ex c e l l e n t ex p e r i e n ce f o r ou r i nt e r na l a n d ex t e r na l c l i e n t s .
F o l l o w s a f e t y p r o c e d u r es a n d m a i n ta i n a s a f e w o r k e nv i ronm e n t.
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned
Skills & Qualifications:
High School diploma
Associate or bachelor's degree (Preferred)
Background in service industry or customer service field
Excel, Outlook, and Word experience
Knowledge of customer service principles and practices
Customer service focused and understands the value of a smile
Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
Collaborative attitude and team player but also must have the ability to work independently
Exceptional interpersonal skills
Computer literacy with knowledge of office software
Exceptional phone etiquette
Knowledge of basic administrative duties and organization skills
Ability to multi-task and prioritize duties
Exceptional communication skills - verbal and written
Attention to detail and accuracy
Highly organized and detailed-oriented
Problem solving skills
Able to take direction
Reliable, punctual, and discreet
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Sitting at a desk for extended periods of time
Working at a computer throughout the day (keyboard and mouse use)
Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions.
A bility to lift to 30 pounds
Bending down
Perform occasional light cleaning tasks.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs .
Compensation : $ 1 9 an hour
Disclaimer:
Th e a b o v e i n f o rmat i o n i n t hi s d es c r i pti o n h a s be e n d e s ig n e d t o i n di c a t e t h e ge n e r a l n at u r e a n d l e v e l o f w o r k p e r f o r m e d b y e m p lo y e e s w i t h i n t hi s c l a s s if i cat i o n . I t i s n o t d e s ig n e d t o co nta i n o r b e i nt e r p r e t e d a s a co m p r e h e n s i v e i n v e n to r y o f al l d u t i e s , r e s p o n s i bi l it i e s , a n d q ualif i c at i o n s r e qu i r e d o f e mpl o y ees as s ig n e d t o t h i s j ob . Th i s i s n o t a n al l -i n cl u s i v e jo b d e s c ript i o n ; t h e r e fo r e, m an a g e m e n t h a s t h e r i g h t t o a s s ig n o r r e a s s ig n s c h e du l e s , d ut i e s , a n d r e s p o n s i bi l it i es t o t hi s j o b a t a n y ti m e .
Automated Employment Decision Tool (AEDT) Usage:
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed:
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations:
Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .
Requesting Information About the AEDT - NYC Local Law 144:
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.
Job Overview:
The D esk At t en d a n t pr o v i d es su p er i o r cus t o m er s e r v i c e t o r e si d e n ts, gu e sts, a n d v en d o r s ; r esp o nd s p r om p t l y t o r eside n t in qu ir i es a n d c o n cerns a n d r e s o l v es i ssues in a t i m e l y e ff i ci e n t m a nn er. C o mm un ic a t e s i s sues, c o n c erns, e v ents t o t h e D esk A t t e nd a n t S u p er v i s o r a n d C om m un ity M a n a g er reg a r d i n g da i ly act i v it i es o f the p r o p ert y .
Your Responsibilities:
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
Accountability for servicing customers with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.
Functions and Responsibilities of Desk Attendant:
While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors , contractors .
Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
M ai n ta i n a c al m a n d pl e a s a n t p e r s o nalit y i n al l t y p es o f s itu a ti o n s a n d c r e a t e g r e a t c u s t o m e r s e r v ic e ou t co m e s . I n t e r a c t s w i t h r e s i d e n t s , g u e s t s an d f e ll o w t e a m m e m b e r s w it h t a c t a n d co u r t e s y.
Ad h e r es t o p r e s c ri b e d s t a n d a r d op e rat i o n proc e du r es c o v e r i n g al l a s p e c t o f r e s i d e n t i al op e rat i o n s .
S o r t an d La b e l Pa c k a g e s . M o n i t o r p a c k ag e r oom.
L o g al l r e l e va n t i n f o rmat i o n / e v e n t s t h a t h a p p e n d ur i n g y o u r s hi ft .
M o n i t o r se c u ri t y c a m e r a s , w a t c h fo r an y r u l e v iol a ti o n s , a n d fi l e a p propr i a t e r e po r t s
A s s e ss al l s itu a ti o n s a c co r din gl y a n d co n t a c t the on - c al l managers fo r e m e rg e n c i e s , a s n e ce s s ar y .
B e k n o w l e dg e a bl e o f al l t h e R u l es a n d Re gul a ti o n s an d ta k e a p propr i a t e a c t i o n i f a n y d e vi a ti o n s a r e o b s e r v e d.
Re a d al l p r e vio u s lo g s an d m e m o s an d s t a y i n f o r m e d o f e v e n t s h a p p e n i n g a t the property.
C ommu n i c a t e an y i m p ort a n t i s s u es t o t h e D e s k A t t e n d an t S u p e r v i s o r , Op e rat i o n s S u p e r v i s o r a n d C ommu n it y Manager.
Manag e a n y s p e c ia l p r o j e c t s a s s ig n e d t o y o u b y t h e D e s k A t t e n d a n t S u p e r v i s o r or Op e rat i o n s S u p e r v i sor.
O t h e r d u t i es m a y b e a s s i g n e d a s n ec e s s a r y t o p r o v i d e s e aml e s s an d ex c e l l e n t ex p e r i e n ce f o r ou r i nt e r na l a n d ex t e r na l c l i e n t s .
F o l l o w s a f e t y p r o c e d u r es a n d m a i n ta i n a s a f e w o r k e nv i ronm e n t.
Additional Duties & Responsibilities
Practice and adhere to FirstService Residential Global Service Standards.
Conduct business at all times with the highest standards of personal, professional and ethical conduct.
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
Ensure all safety precautions are followed while performing the work.
Follow all policies and Standard Operating Procedures as instructed by Management.
Perform any range of special projects, tasks and other related duties as assigned
Skills & Qualifications:
High School diploma
Associate or bachelor's degree (Preferred)
Background in service industry or customer service field
Excel, Outlook, and Word experience
Knowledge of customer service principles and practices
Customer service focused and understands the value of a smile
Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
Collaborative attitude and team player but also must have the ability to work independently
Exceptional interpersonal skills
Computer literacy with knowledge of office software
Exceptional phone etiquette
Knowledge of basic administrative duties and organization skills
Ability to multi-task and prioritize duties
Exceptional communication skills - verbal and written
Attention to detail and accuracy
Highly organized and detailed-oriented
Problem solving skills
Able to take direction
Reliable, punctual, and discreet
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Sitting at a desk for extended periods of time
Working at a computer throughout the day (keyboard and mouse use)
Walking around the property. Ability to navigate the property quickly and easily as required to meet the job functions.
A bility to lift to 30 pounds
Bending down
Perform occasional light cleaning tasks.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs .
Compensation : $ 1 9 an hour
Disclaimer:
Th e a b o v e i n f o rmat i o n i n t hi s d es c r i pti o n h a s be e n d e s ig n e d t o i n di c a t e t h e ge n e r a l n at u r e a n d l e v e l o f w o r k p e r f o r m e d b y e m p lo y e e s w i t h i n t hi s c l a s s if i cat i o n . I t i s n o t d e s ig n e d t o co nta i n o r b e i nt e r p r e t e d a s a co m p r e h e n s i v e i n v e n to r y o f al l d u t i e s , r e s p o n s i bi l it i e s , a n d q ualif i c at i o n s r e qu i r e d o f e mpl o y ees as s ig n e d t o t h i s j ob . Th i s i s n o t a n al l -i n cl u s i v e jo b d e s c ript i o n ; t h e r e fo r e, m an a g e m e n t h a s t h e r i g h t t o a s s ig n o r r e a s s ig n s c h e du l e s , d ut i e s , a n d r e s p o n s i bi l it i es t o t hi s j o b a t a n y ti m e .
Automated Employment Decision Tool (AEDT) Usage:
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed:
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations:
Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .
Requesting Information About the AEDT - NYC Local Law 144:
Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.