Complaint Determination Associate
Apex Systems, New York, NY, United States
Apex Systems is a world class technology services business that incorporates industry or insights and experience to deliver solutions that fulfill our clients' digital visions.
Apex has an opportunity for a Complaint Determination Specialist.
For applicants who are interested in thisopportunity, send your updated resume to [email protected] .
Here are the details:
Position: Complaint
Determination
Specialist
Location: remote
Project Duration:3 months
Rate: Negotiable Based on Experience
JOB DESCRIPTION
Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process.They will follow established global regulations and processes for complaint determination.
Responsibilities
•Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
•Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
•Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
•Reassess inquiry records when new information is received
•Performs other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors
•Ability to handle team interpersonal conflicts and find an acceptable resolution
•Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
•Ability to organize and judge priorities.
•Strong attention to detail.
•Ability to work in a team environment
Required Skills and Competencies
•Solid understanding of QSR and/or ISO 13485 preferred
•Demonstrated knowledge of Microsoft Office
•Working knowledge of complaint handling functions of a medical device company preferred
•Working understanding of TrackWise and SalesForce CRM preferred
•Effective written and verbal communication skills
•Ability to generate and maintain accurate records
Education and Experience
•Experience in medical device complaint handling, or related field preferred
Additional Information
•Travel is estimated at
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Apex has an opportunity for a Complaint Determination Specialist.
For applicants who are interested in thisopportunity, send your updated resume to [email protected] .
Here are the details:
Position: Complaint
Determination
Specialist
Location: remote
Project Duration:3 months
Rate: Negotiable Based on Experience
JOB DESCRIPTION
Position Overview
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process.They will follow established global regulations and processes for complaint determination.
Responsibilities
•Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
•Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
•Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
•Reassess inquiry records when new information is received
•Performs other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors
•Ability to handle team interpersonal conflicts and find an acceptable resolution
•Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
•Ability to organize and judge priorities.
•Strong attention to detail.
•Ability to work in a team environment
Required Skills and Competencies
•Solid understanding of QSR and/or ISO 13485 preferred
•Demonstrated knowledge of Microsoft Office
•Working knowledge of complaint handling functions of a medical device company preferred
•Working understanding of TrackWise and SalesForce CRM preferred
•Effective written and verbal communication skills
•Ability to generate and maintain accurate records
Education and Experience
•Experience in medical device complaint handling, or related field preferred
Additional Information
•Travel is estimated at
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview:
Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.