Complaint Determination Associate (remote)
Eastridge Workforce Solutions, New York, NY, United States
Eastridge Workforce Solutions is committed to connecting skilled professionals with meaningful career opportunities. We are seeking a Complaint Determination Associate to support our client's Post Market Quality team.
Created Date:
April 23, 2026
Anticipated Closing Date : May 7, 2026
Job Title:
Complaint Determination Associate
Location:
Remote (U.S.) - Supporting Acton, MA
Shift:
Monday - Friday, standard business hours
Hourly Pay Range and Other Compensation:
The hourly rate for this position is expected to be between $29 - $33 per hour, depending on geographic location, experience, and other qualifications of the successful candidate.
Employment Type:
Contract (May 11, 2026 - August 8, 2026 with the possibility to extend)
Position Overview
The Complaint Determination Associate will work under the guidance of the Complaint Determination Team Lead within Global Product Monitoring. This role is responsible for executing complaint determination activities to ensure inquiry records are accurately assessed and classified in alignment with global regulatory requirements. This individual will complete all aspects of the complaint determination process while adhering to established procedures and compliance standards.
Key Responsibilities
Review inquiry records to determine if they meet the definition of a medical device complaint
Assign appropriate categories to complaint and non-complaint cases to support downstream processing, trending, and reporting
Reassess inquiry records as new or additional information becomes available
Execute complaint determination processes in accordance with global regulations and internal procedures
Maintain accurate, detailed, and compliant documentation
Support additional complaint handling activities as required
Required Qualifications
Experience in complaint handling, complaint evaluation, or quality within a regulated industry preferred
Working knowledge of QSR and/or ISO 13485 preferred
Familiarity with medical device complaint handling processes is a plus
Experience with TrackWise and/or Salesforce CRM preferred
Strong attention to detail and ability to make consistent, accurate decisions
Ability to organize, prioritize, and manage multiple tasks with minimal supervision
Effective written and verbal communication skills
Proficiency in Microsoft Office
Additional Information
Travel is estimated at less than 5%, depending on business needs
Benefits:
Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge's temporary employees. From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Disclaimer:
The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer:
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Background Checks:
Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
Massachusetts Candidates:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Privacy:
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy https://www.eastridge.com/privacy-policy, as well as
Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions
#HIRENOW
Created Date:
April 23, 2026
Anticipated Closing Date : May 7, 2026
Job Title:
Complaint Determination Associate
Location:
Remote (U.S.) - Supporting Acton, MA
Shift:
Monday - Friday, standard business hours
Hourly Pay Range and Other Compensation:
The hourly rate for this position is expected to be between $29 - $33 per hour, depending on geographic location, experience, and other qualifications of the successful candidate.
Employment Type:
Contract (May 11, 2026 - August 8, 2026 with the possibility to extend)
Position Overview
The Complaint Determination Associate will work under the guidance of the Complaint Determination Team Lead within Global Product Monitoring. This role is responsible for executing complaint determination activities to ensure inquiry records are accurately assessed and classified in alignment with global regulatory requirements. This individual will complete all aspects of the complaint determination process while adhering to established procedures and compliance standards.
Key Responsibilities
Review inquiry records to determine if they meet the definition of a medical device complaint
Assign appropriate categories to complaint and non-complaint cases to support downstream processing, trending, and reporting
Reassess inquiry records as new or additional information becomes available
Execute complaint determination processes in accordance with global regulations and internal procedures
Maintain accurate, detailed, and compliant documentation
Support additional complaint handling activities as required
Required Qualifications
Experience in complaint handling, complaint evaluation, or quality within a regulated industry preferred
Working knowledge of QSR and/or ISO 13485 preferred
Familiarity with medical device complaint handling processes is a plus
Experience with TrackWise and/or Salesforce CRM preferred
Strong attention to detail and ability to make consistent, accurate decisions
Ability to organize, prioritize, and manage multiple tasks with minimal supervision
Effective written and verbal communication skills
Proficiency in Microsoft Office
Additional Information
Travel is estimated at less than 5%, depending on business needs
Benefits:
Eastridge Workforce Solutions offers the following benefits, subject to applicable eligibility requirements. Use this link https://applicantcenterstorage.blob.core.windows.net/public-documents/EWSb1cb390e-729b-47eb-ab2f-b92adafbdd07-2024EplicaBenefitSummaryTempExternal.pdf to learn more about benefits available to Eastridge's temporary employees. From time to time Eastridge's clients may offer additional benefits to Eastridge employees while on assignment. Information about those benefits will be communicated when applicable.
Disclaimer:
The compensation and benefits information in this posting represents Eastridge's good faith and reasonable estimate of what it might pay for this position. Eastridge reserves the right to modify this information at any time, subject to applicable law.
Equal Opportunity Employer:
Eastridge Workforce Solutions is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity, and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Eastridge Workforce Solutions also prohibits harassment or retaliation of applicants or employees based on any of these protected categories. It is our policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Please note that Eastridge is unable to provide visa sponsorship to applicants.
Background Checks:
Certain clients require Eastridge Workforce Solutions to perform background checks. Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.
Massachusetts Candidates:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Privacy:
Information collected and processed as part of your candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Eastridge's Privacy Policy https://www.eastridge.com/privacy-policy, as well as
Eastridge's Pre-Use Notice of Collection and Automated Decision-Making Technologies https://www.eastridge.com/data-collection-notice
By applying for this job, you agree to receive calls, AI-generated calls, if applicable, text messages, or emails from Eastridge Workforce Solution, and/or its agents and contracted partners related to confirming assignments and job openings. Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier. To opt out of receiving SMS messages from us at any time, simply reply to the text with "STOP." Please be aware that message and data rates may apply to any SMS messages sent or received. You can access our SMS Terms and Conditions by visiting https://www.eastridge.com/sms-terms-and-conditions
#HIRENOW