Complaint Determination Associate
HonorVet Technologies, Acton, MA, United States
Job Title: Complaint Determination Associate
Job Location: Remote
Job Duration: 03 Months
Position Overview:
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.
Responsibilities:
Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
Reassess inquiry records when new information is received
Performs other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors:
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Ability to organize and judge priorities.
Strong attention to detail.
Ability to work in a team environment
Required Skills and Competencies:
Solid understanding of QSR and/or ISO 13485 preferred
Demonstrated knowledge of Microsoft Office
Working knowledge of complaint handling functions of a medical device company preferred
Working understanding of TrackWise and SalesForce CRM preferred
Effective written and verbal communication skills
Ability to generate and maintain accurate records
Education and Experience:
Experience in medical device complaint handling, or related field preferred
Additional Information:
Travel is estimated at <5% but will flex depending on business needs.
Job Location: Remote
Job Duration: 03 Months
Position Overview:
The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.
Responsibilities:
Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint
Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
Assign cases, containing non-complaint feedback, with an appropriate category to allow for better trending and reporting activities
Reassess inquiry records when new information is received
Performs other complaint handling responsibilities as required
Required Leadership/Interpersonal Skills & Behaviors:
Ability to handle team interpersonal conflicts and find an acceptable resolution
Proven experience to organize, prioritize and follow through on multiple tasks with minimal supervision
Ability to organize and judge priorities.
Strong attention to detail.
Ability to work in a team environment
Required Skills and Competencies:
Solid understanding of QSR and/or ISO 13485 preferred
Demonstrated knowledge of Microsoft Office
Working knowledge of complaint handling functions of a medical device company preferred
Working understanding of TrackWise and SalesForce CRM preferred
Effective written and verbal communication skills
Ability to generate and maintain accurate records
Education and Experience:
Experience in medical device complaint handling, or related field preferred
Additional Information:
Travel is estimated at <5% but will flex depending on business needs.